With the imminent release of the Royal Commission into Quality and Safety in Aged Care, providers are at a critical turning point. Now is the time to carve out a new way forward to better support older Australians and their families, while ensuring a strong and sustainable industry.
It was in the wake of the Financial Services Royal Commission that the NAB Chairman and CEO were forced to step down, and it was after the Royal Commission into Institutional Responses to Child Sexual Abuse that sweeping reforms passed through parliament. Likewise, while it may seem like the work and challenges that have hounded the aged care sector over the last few years will culminate with the Final Report, in fact it is only the beginning. Positive, necessary change must be driven by the board and executive leadership as providers are called not only to respond but to reimagine and work strategically.
Designed in partnership with COTA and ACSA, this online conference brings together experts, advocates and leaders from across Australia to unpack the Final Report and tackle the biggest issues for effective governance. Don’t miss this essential opportunity to ensure your board and executive are informed and equipped to lead your organisation and actively shape the future of aged care.
What will you take away from this event?
• Hear essential insights from experts and key stakeholders including Peak Bodies, Industry Thought Leaders, and progressive Aged Care providers
• Get access to need to know information about the critical implications of the Royal Commission’s Final Report - made available to you online both live and on-demand
• Take learnings from a range of experiences and perspectives to help shape your organisational strategy with robust panel discussions on the Royal Commission Final Report and Consumer Engagement
• Share your thoughts and ask your burning questions in interactive polls, panel discussions and Live Q&A
• Connect with your peers virtually and continue to grow your network
Who will attend?
Leaders, Executives and Board Members from Home and Residential Aged Care Providers.
Attend to learn how to
- Unpack the Royal Commission Final Report
- Explore prudential & financial implications of the Final Report
- Strengthen governance with lessons learned through the COVID-19 pandemic
- Foster genuine consumer engagement to build trust & enable your organisation to deliver better care & quality of life
- Explore key issues for governance including complaints processes, risk management & the new Serious Incident Response Scheme (SIRS)
- Beyond the Royal Commission: Understanding the final report & exploring the future of aged care
- Leading & governing for a stronger sector
- CONSUMERS PERSPECTIVE PANEL: Integrating consumer voices at the heart of aged care following the Royal Commission
- INDUSTRY LEADERS PANEL: Proactive responses to the Royal Commission
- OUT OF SECTOR CASE STUDY: Transformational approaches to fostering genuine consumer engagement
- PANEL DISCUSSION: Effectively engaging consumers to drive strategy & deliver quality
- CASE STUDY: Managing complaints & feedback from internal & external stakeholders
- PANEL DISCUSSION: Reviewing & implementing principles of good governance
Ian Yates is Chief Executive of COTA Australia, the national peak body for COTAs (Councils on the Ageing) in each State and Territory of Australia. Ian was appointed CE of COTA SA in June 1989 and has played national leadership roles in COTA since 2002.
Ian serves on a wide variety of federal government and aged care sector national bodies. He is a member of the Federal Government’s Aged Care Financing Authority; the Aged Care Sector Committee and the Aged Care Quality Advisory Council.
Beyond aged care Ian is a member of the Consumer Advisory Panel to the Australian Securities and Investments Commission (ASIC), a Director of Livable Housing Australia, and a member of the Advisory Board of the ARC Centre of Excellence in Population Ageing Research (CEPAR).
Ian holds a BA from Flinders University; is a Member of the Australian Institute of Company Directors; is an Honorary Doctor and Emeritus Deputy Chancellor of Flinders University; and was awarded Membership in the Order of Australia (AM) in June 2005
Aged & Community Services Australia (ACSA)
Patricia Sparrow is a social policy leader and innovator with expertise in stakeholder engagement and management. She has specific and detailed expertise in ageing policy and aged care, having worked as, and with, a diverse range of stakeholders including consumers, service providers, workforce, health professionals, corporate organisations and Government. This unique ‘360 degree’ perspective ensures that Pat’s leadership approach is strategic and nuanced, inclusive and collaborative.
Pat is currently leading Aged & Community Services Australia (ACSA) toward a new era, as a recently-transitioned national organisation and with the challenges it faces in an increasingly competitive, consumer-driven environment. She is focused on ensuring the organisation has genuine respect and influence among key stakeholders through the establishment of a strong national voice. Pat’s breadth of knowledge, depth of experience and constructive approach enable her to achieve results that benefit ACSA members and contribute to the best possible outcomes for older.
Non-Executive Director, Australian Institute of Company Directors (AICD)
Liesel is an experienced CEO and non-executive Director and is Chair and of Director of Goodwin Aged Care Services in the ACT, the largest not for profit employer and leading aged care provider in Canberra. In 2015, Liesel was appointed to the national Board of the Australian Institute of Company Directors (AICD).
Liesel also holds non-executive directorships with Doctors’ Health Services and Pathology Awareness Australia. As an experienced CEO and health strategist, Liesel is the CEO of Australian Pathology, the peak industry body for private pathology practice in Australia and represents more than 95% of private pathology services.
Previously, Liesel held the position of CEO of the Pharmaceutical Society of Australia, the professional membership organisation for 18,000 pharmacists in Australia.
Liesel holds qualifications in science (BSc.) a Masters by Research (MPH) and an MBA (with Distinction).
Co-leader of Independent Reviews of COVID-19 outbreaks at Newmarch House, St Basil’s, & Epping Gardens aged care facilities
Professor Alan Lilly is an Adjunct Professor with Australian Catholic University. He is a Registered Psychiatric Nurse and Registered General Nurse by background, with a Graduate Diploma in Health Services Management and Master of Business in Health Administration. With extensive experience in residential care, he has worked across the health, disability and aged care sectors and was Chief Executive for almost ten years in public and private sector organisations. He is currently a Board Director of the Royal Women’s Hospital and the Royal Victorian Eye & Ear Hospital in Melbourne and chairs their respective Board Quality & Safety Committees. A former Accreditation Surveyor with the Australian Council on Healthcare Standards, his professional interests are in leadership, quality & safety and the consumer experience. Nowadays, Alan is Principal of his own consulting firm, Acumenity, providing consulting services in Health and Aged Care. Professor Lilly is a member of the newly established Aged Care Advisory Group which provides advice to the Australian Health Protection Principal Committee.
Endorsers & Media Partners
COTA Australia’s role is to promote, improve and protect the wellbeing of older people in Australia as citizens and consumers. It seeks to be recognised by government, the general community and media as representing, advocating for and serving all older Australians.
Aged & Community Services Australia – A strong industry delivering the services Australians want.