Prepare for, lead & facilitate difficult conversations with skill, confidence & empathy
Conference Date
Monday 23, Tuesday 24 & Wednesday 25 January 2023
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This masterclass has SOLD OUT
It’s daunting holding challenging conversations and delivering difficult (but important) feedback.

All managers and leaders need to conduct difficult conversations at some time or another. It’s an important, although uncomfortable, learning curve for all emerging leaders.

Perhaps you need to discuss under-performance with a team member? What if someone is consistently late arriving at work? Or a team member is failing to engage in zoom meetings and you are unsure that remote working is actually working? Perhaps an important deadline needs to be pushed back or a project has met with challenges and you need to communicate up?

It’s not surprising most of us have the tendency to avoid potential conflict. It’s human nature. Difficult conversations are tricky, but they cannot be avoided.

It is essential for leaders to have the confidence to identify and manage problems at work early on, before they escalate. Without the confidence to navigate difficult conversations, leaders may find themselves avoiding or delaying and actually perpetuating the problem. Generally speaking, this leads to more frustration, internal confusion and resentment and despite all this avoidance and delay - you still have to have the (now more) difficult conversation.

The good news is that difficult conversations can be successfully managed and can achieve positive outcomes for all involved. Handled well they actually present an opportunity to:
  • Resolve workplace conflicts appropriately and efficiently
  • Refresh and sustain high performance and engagement
  • Improve relationships within your team and reaffirm respect for you as their leader

  • Attend this three-day online masterclass to transform your own performance regarding difficult conversations.

    This masterclass is:

  • Designed to support your core leadership skills specific to APS 5-6 work level standards including leadership & accountability, independence & decision-making and stakeholder management
  • Ideal for advancing your career within the APS: Perfect for APS5 level roles looking to grow & transition to APS6 or for APS6 level roles who wish to dive deeper into the core leadership skill sets for their role
  • A personalised learning experience: With a maximum of 25 participants, this intimate and hands-on Masterclass will give you the opportunity to share your personal objectives and organisational challenges, work in groups to solve problems & have 1-1 discussions with the facilitator to receive personalised feedback and insights

  • Who will attend?

    Aspiring, emerging & existing leaders across the Public Sector in APS5 & APS6 roles such as:
    • Those engaged in Project, Policy and Program based roles
    • Officers
    • Senior Officers
    • Managers
    • Team Leaders
    • Advisors
    • Coordinators
    • Advisers/Advisors

    Key Learning Outcomes

    • Understand your impact on difficult conversations
    • Recognise when to have the conversation
    • Explore the balance between caring for people and challenging them to help them grow
    • Discover a range of models to increase your confidence in delivering feedback
    • Understand why an ‘open door’ policy may be a barrier to conversations
    • Ensure convergent thinking doesn’t hijack your team meeting
    • Be clear on your communication approach with a range of stakeholders
    • Deal effectively with conflict between peers or team members
    • Takeaway linguistic and non-linguistic strategies for effective management of important conversations
    • Negotiate and position with challenging stakeholders

    Key Speakers

    Eleanor Groat
    Developer of Leaders and Teams
    Your Best Asset

    What People Are Saying

    • “Eleanor was very engaging and provided practical tips and tools to use in the workplace.”

      Giselle Stone
      Department of Defence, August 2022
    • “This workshop covered concepts I hadn’t come across before, and Eleanor explained them in a relatable way.”

      Michelle Palombi
      Director, Department of Health and Aged Care, August 2022
    • “Very worthwhile session for those reflecting on how they can work on themselves to be a better leader of an exceptional team.”

      Siobhan Reid
      ED Non-Materiel Procurement, Department of Defence, August 2022
    • “Great course and invaluable to be able to connect with others in different fields and learn from their experiences.”

      Chiara Galbraith
      Assistant Director Forensic Audit, Office of the Auditor General WA, August 2022