All managers and leaders need to conduct difficult conversations at some time or another. It’s an important, although uncomfortable, learning curve for all emerging leaders.
Perhaps you need to discuss under-performance with a team member? What if someone is consistently late arriving at work? Or a team member is failing to engage in zoom meetings and you are unsure that remote working is actually working? Perhaps an important deadline needs to be pushed back or a project has met with challenges and you need to communicate up?
It’s not surprising most of us have the tendency to avoid potential conflict. It’s human nature. Difficult conversations are tricky, but they cannot be avoided.
It is essential for leaders to have the confidence to identify and manage problems at work early on, before they escalate. Without the confidence to navigate difficult conversations, leaders may find themselves avoiding or delaying and actually perpetuating the problem. Generally speaking, this leads to more frustration, internal confusion and resentment and despite all this avoidance and delay - you still have to have the (now more) difficult conversation.
The good news is that difficult conversations can be successfully managed and can achieve positive outcomes for all involved. Handled well they actually present an opportunity to:
Attend this three-day online masterclass to transform your own performance regarding difficult conversations.
This masterclass is:
Who will attend?Aspiring, emerging & existing leaders across the Public Sector in APS5 & APS6 roles such as:
• Those engaged in Project, Policy and Program based roles
• Senior Officers
• Team Leaders
Key Learning Outcomes
- Understand your impact on difficult conversations
- Recognise when to have the conversation
- Explore the balance between caring for people and challenging them to help them grow
- Discover a range of models to increase your confidence in delivering feedback
- Understand why an ‘open door’ policy may be a barrier to conversations
- Ensure convergent thinking doesn’t hijack your team meeting
- Be clear on your communication approach with a range of stakeholders
- Deal effectively with conflict between peers or team members
- Takeaway linguistic and non-linguistic strategies for effective management of important conversations
- Negotiate and position with challenging stakeholders
Your Best Asset
Eleanor is the founder of Your Best Asset and is a committed developer of leaders and teams. She is an engaging and experienced facilitator who has held a lifelong fascination with what makes people ‘tick’ and brings a unique perspective on human behaviour with a 20-year career in this field across the corporate, law enforcement, mental health, education, and not-for-profit sectors.
She is passionate about working with people to find their ‘fit’ and to create psychologically safe environments and cultures which enable individuals to flourish and the business to thrive.
Eleanor holds an MSc in Forensic Psychology and a BSc (Hons) in Psychology, is an ICF accredited coach, and combines her background with other qualifications in training and design to create and deliver customised programs. These programs have a focus on engagement and implementation through which she works with individuals, teams, and leaders at all levels and then supports them to apply their learnings in the workplace.
What People Are Saying
“Eleanor was very engaging and provided practical tips and tools to use in the workplace.”Department of Defence, August 2022
“This workshop covered concepts I hadn’t come across before, and Eleanor explained them in a relatable way.”Director, Department of Health and Aged Care, August 2022
“Very worthwhile session for those reflecting on how they can work on themselves to be a better leader of an exceptional team.”ED Non-Materiel Procurement, Department of Defence, August 2022
“Great course and invaluable to be able to connect with others in different fields and learn from their experiences.”Assistant Director Forensic Audit, Office of the Auditor General WA, August 2022