Frequently Asked Questions
Please see below for frequently asked questions. If your question isn't listed below please don't hesitate to contact us on 1300 918 334 or email customercare@the-hatchery.co
When should I pay for the event?
Payment or the supply of a purchase order number must be received within 7 days of receipt of the invoice. Full payment must be received prior to the event to ensure admission. To qualify for early bird discounts, your registration must be 'booked and paid' by the early bird date specified. Otherwise the next price bracket applies.
How should I pay for the event?
Upon finalising your booking, you will have the option to pay now or later. The pay now option will divert you to our secure online credit card payment system. Alternatively, If you wish to be pay on invoice for your booking please select the “pay later” option which will email the invoice to your nominated biller and booker. Once payment has been successfully received your receipt will be emailed to you. We accept Visa, MasterCard and American Express cards. Payment can also be made by cheque or bank transfer. Please note bank account details are listed at the bottom of each invoice and registration page of every brochure.
How many attendees can we expect at the event?
Attendee numbers vary from event to event. For networking purposes, full names of attendees will be displayed during each event. Please speak with The Hatchery representatives during the course of the event for further assistance.
Can I request an attendee list?
Due to privacy laws, The Hatchery are legally unable to distribute copies of the attendee lists and/or contact details. A list of all attendees will be on display throughout the course of the event.
When will I receive my welcome pack?
For digital events, your welcome packs will be emailed to you one week before the event start date. For face-to-face events, welcome packs will be distributed at registration upon arrival at the venue.
How can I access event materials and recordings?
Digital Events
Paid attendees are provided with a link to where presentations can be accessed within two weeks of the event concluding. Please note, presentations are made available subject to the speakers/facilitator approval. On some occasions a presentation may not be available to download due to speaker privacy requests.Face-to-face Events
Face-to-face events are not recorded at this time. You will be provided with event materials either on the day or within two weeks of the event concluding.
Are there Q&A opportunities for attendees?
At all The Hatchery events, attendees have the opportunity to direct questions to the speaker(s), either during the course of the event, in writing, or via a moderator. The procedure for asking questions will be explained during the event opening remarks.
Are there opportunities to network with other delegates?
The Hatchery provides a number of networking opportunities for all event attendees.
Digital Events
Attendees are encouraged to network and collaborate during break out sessions or via chat forum on the online platform.Face-to-face Events
Clearly printed name badges are provided to all attendees at registration. Attendees are encouraged to wear these for the entirety of the event to ease networking processes during all session breaks. Attendees are also encouraged to bring plenty of business cards.
What happens if I have to cancel?
For cancellations received in writing more than 2 weeks before the event date, a credit voucher will be issued and valid for 12 months from the registration date to use for another The Hatchery event. Cancellations must be made in writing to customercare@the-hatchery.co. The company regrets that no cancellations will be refunded. Course documentation will however be sent to the attendee. For an event cancelled by The Hatchery registration fees are fully refundable.
Can I send a substitute instead of cancelling?
A substitute attendee is always welcome at no extra charge, you must notify us in writing at least 48 hours in advance if you wish to send a substitute participant. Please email customercare@the-hatchery.co and quote your invoice number to arrange this. Delegates may not "share" a pass between multiple attendees without prior authorisation.
How do I unsubscribe from promotional emails
To unsubscribe from our email database please click the unsubscribe button at the bottom of the email sent to you. Alternatively please send your request to hello@the-hatchery.co.
For Face-to-face Events
How do I get to the venue?
Full venue details are located on the event website. All event venues are located close to public transport with car parking available. Contact the event venue directly for parking prices and any further information.
Can I purchase additional copies of the event materials?
Audio recordings are available for purchase. Please contact our Customer Service Department on 1300 918 334 or email customercare@the-hatchery.co to place your order prior to the event.
Do all the speakers present live in person?
All speakers at The Hatchery present live and in person unless specifically noted on the event program or circumstances prevent the speaker from appearing live.
Do you cater for special dietary requirements and other special needs?
Dietary requirements and special needs are to be communicated to event organisers one week prior to the event commencing. Please identify yourself to The Hatchery staff upon arrival to ensure all your needs are met.
What is the dress code?
Event dress code is Business Casual.
Are meals included?
Arrival tea and coffee, morning tea, lunch and afternoon tea are provided at all The Hatchery. Attendees are advised when additional receptions are scheduled.
What about accommodation?
Hotel accommodation and travel are not included in the attendee registration fee. Where available, delegates can take advantage of a pre-arranged corporate hotel room rates. Accommodation details can be found on the registrations page of each event brochure.
