Developing performance indicators to measure the impact of services on citizens


To deliver outstanding outcomes for citizens, it is essential for government agencies to effectively measure the impact of new and existing policies and programs. To achieve this, government agencies that were once focused on measuring outputs will need to undertake a significant transformation to become outcomes focused.
This previously sold out Measuring Outcomes Based Approaches in Government Masterclass series is back in 2020, and is your opportunity to learn how to enhance outcomes for citizens by understanding what needs to be achieved, develop indicators that demonstrate progress towards outcomes, engage teams to integrate outcomes into program and policy, and produce strategies to measure progress.
Bring along your biggest challenges and roadblocks, and come prepared to develop practical performance indicators using proven methodologies that measure outcomes.

Choose your session

What can I expect from a virtual Masterclass?

Even though we are going digital don’t worry - you won’t miss out on any of the benefits of a face to face event! Here’s what you can expect.
  • Highly interactive learning - Designed to give you all the same interactive and hands-on learning experiences you normally would, you won’t be a passive observer in this Masterclass. Be an active participant through small group breakout sessions, Q&A and scenario based discussions!
  • Networking opportunities - Make new connections with your peers
  • Module-based learning - Giving you the time to digest the content and put new skills and methods into practice between modules
  • Easy to use digital resources - Walk away with a suite of resources and materials for you and your team
  • Personalised learning - With a maximum of 20 participants, you will have the opportunity to share your personal objectives, have 1-1 discussions with the facilitator and receive personalised feedback and insights

  • Who should attend?

    Executives, Directors, Heads, Managers, Advisors from Federal & State Departments & Agencies with responsibilities for:
    • Outcomes
    • Corporate Planning
    • Reporting
    • Programs
    • Policy & Strategy
    • Performance
    • Evaluation

    Attend to learn:

    • Insights to improve operational excellence with key principles from PuMP® (Performance Measurement & KPI Methodology)
    • An understanding of what is needed to measure outcomes
    • A process for designing performance measures for outcomes
    • A method for planning how to achieve desired outcomes by translating them into step by step actions
    • Strategies to develop and establish meaningful indicators of success
    • Practical advice to better integrate these measures into existing programs and policy
    • Methods to demonstrate measurable progress towards outcomes
    • Tools and strategies to measure performance and set meaningful performance expectations
    • Practical tips to overcome common challenges when moving from measuring outputs to measuring outcomes

    Key Speakers

    Mark Hocknell
    Performance Management Specialist

    What People Are Saying

    • Mark had brilliant facilitation skills, a calm manner and was an expert on the topic. I could not ask for more!

      Measuring Outcomes Based Approaches in Government Masterclass attendee, June 2020
    • “Mark and this topic go hand in hand. His experience in this field, both presenting and working as a consultant, reflect in the exceptional high quality of the engagement he initiates in the room as well as the learning outcomes we achieve. I can highly recommend this course to anyone from those starting out in their understanding of how to perform evaluations and their purpose, right up to experienced individuals grappling with how to get their points across and what a systemised consistent approach can look like.”

      Ross Stevens, Australian Taxation Office, Attendee, Measuring Outcomes Based Approaches Masterclass 2019
    • “Measuring outcomes based approaches using the PuMP methodology was a ‘lightbulb’ moment for me – it is what my organisation is missing and it inspired me to work to make the changes necessary.”

      Alyssa King, Australian Health Practitioner Regulation Agency, Attendee, Measuring Outcomes Based Approaches Masterclass 2019