Overview
Since 2017, the Home & Community Care sector has been on a huge transformation journey to adapt their business models in order to operate and survive in a commercial marketplace.
Looking now to new horizons, where customer-centricity is the bedrock of Home & Community Care, providers are focused firmly on how to sustain themselves and tap into new innovations and ways of working to deliver tangible business benefits and improve consumer outcomes. There are of course many questions to be answered, such as what impact the Royal Commission’s final report will have on providers, how COVID might re-position Home Care into the future and the details of the CHSP-Home Care reform.
Speaking to these critical issues, the Innovating Home & Community Care conference has been developed in proud partnership with COTA Australia and Aged & Community Services Australia (ACSA) to give you clarity, offer new ideas and connect you with your peers at an event designed exclusively for Home Care providers.
Why attend this event?
Who will attend?
Chief Executives, General Managers, Directors and Managers from Home and Community Care providers with responsibilities for:
Benefits of attending
- Unpack the Home Care reform agenda
- Build business sustainability & success
- Gain insights on regulating safety & quality in Home Care
- Measure & improve the delivery of safe & high quality care at home
- Learn how technology is being used to drive efficiency & enhance consumer choice & control
Agenda Highlights
Day 1
Key Speakers
Care Quality Commission, UK
Ian was Chief Executive of NHS Blood and Transplant from 2014 until his appointment as our Chief Executive in 2018.
He was previously Chief Operating Officer at the Department of Environment Food and Rural Affairs (Defra), a role which included being the Department’s Digital Leader.
Prior roles included Chief Executive of the Royal Borough of Windsor and Maidenhead and Strategic Director for Resources at Buckinghamshire County Council.
Ian began his career as an Inspector in the Royal Hong Kong Police Service. He then served with the Surrey Police for four years before moving to the commercial sector.
Ian has a degree in Geology from Goldsmiths’ College London and an MBA from Durham University Business School.
COTA Australia
Ian Yates is Chief Executive of COTA Australia, the national peak body for COTAs (Councils on the Ageing) in each State and Territory of Australia. Ian was appointed CE of COTA SA in June 1989 and has played national leadership roles in COTA since 2002.
Ian serves on a wide variety of federal government and aged care sector national bodies. He is a member of the Federal Government’s Aged Care Financing Authority; the Aged Care Sector Committee and the Aged Care Quality Advisory Council.
Beyond aged care Ian is a member of the Consumer Advisory Panel to the Australian Securities and Investments Commission (ASIC), a Director of Livable Housing Australia, and a member of the Advisory Board of the ARC Centre of Excellence in Population Ageing Research (CEPAR).
Ian holds a BA from Flinders University; is a Member of the Australian Institute of Company Directors; is an Honorary Doctor and Emeritus Deputy Chancellor of Flinders University; and was awarded Membership in the Order of Australia (AM) in June 2005.
Australian Department of Health
Dr Nick Hartland is the First Assistant Secretary of the In Home Aged Care Division in the Department of Health.
Nick’s key focus is supporting greater independence and wellness for Older Australians, including the provision of aged care information and assessment of needs through My Aged Care, entry-level aged care assistance at home (Commonwealth Home Support Programme) and assistance for older Australians with more complex care needs (Home Care Packages Program).
Previous roles Nick has held include: Aged Care Policy Principle Advisor, Chief of Staff to the Hon Ken Wyatt, AM, MP, Minister for Seniors and Aged Care and Minister for Indigenous Affairs, First Assistant Secretary of the Health Economics and Research Division, and First Assistant Secretary of the Aged Care Policy and Regulation Division.
Prior to working in the Department of Health, Nick played a key role in the development of the National Disability Insurance Scheme in the Department of Social Services. In DSS he has also had responsibility for administering and advising on Commonwealth income support payments (Age Pension, Disability Support Pension, Carer Payment and Carer Allowance).
Nick has a PhD in Criminology from Melbourne University and a Bachelor Degree in Political Science.
Aged Care Quality & Safety Commission
Janet commenced as the inaugural Commissioner of the national Aged Care Quality and Safety Commission on 1 January 2019.
For over 25 years she has held executive positions in a range of public service agencies at Commonwealth, State and regional levels, working in the areas of aged care and health care policy, strategy and planning.
Immediately prior to her appointment as Commissioner, Janet was Deputy CEO, and then acting CEO, of the Northern Territory Department of Health. She also had responsibility for leading the NT government’s response to the Royal Commission into child protection and youth justice.
Prior to that, Janet worked as an executive in the Commonwealth Department of Health, the NSW Department of Health, and the Commonwealth Department of Veterans’ Affairs.
In 2009, Janet was awarded a Public Service Medal for her contributions to health system policy.
Supported By
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COTA -
ACSA