Overview
With the rollout date for the new program moved to July 2024, providers have many questions over what the final model will look like, and fundamentally, concerns regarding the sustainability of their service under the new program. And while these questions remain, there’s already some signs of what to expect and how services can prepare for a successful transition.
At a critical time for the sector, the Future of Home and Community Care conference, developed by The Hatchery in partnership with COTA Australia, will bring together expert, sector and consumer perspectives as we explore the potential Support at Home models and what it could mean for you. We’ll also unpack timely developments impacting Home & Community Care providers including regulatory changes, the implementation of the recent Serious Incident Response Scheme, the future role of care management and changes to the care assessment model.
Don’t miss the opportunity to join us in-person or virtually to discuss the most pressing issues facing Home & Community Care providers as we share critical insights and identify practical strategies.
Why attend this event?
Who will attend?
Chief Executives, General Managers, Directors & Managers from Home & Community Care providers with responsibilities for:Key benefits of attending
- Explore potential Support at Home program models & how they are being implemented
- Examine the future role of care management
- Gain insights into the integrated aged care assessment model
- Hear how to leverage technology to enhance consumer experience & drive business efficiency
- Unpack changes to the home care regulatory environment
- Gain insights on the implementation of the Serious Incident Response Scheme & best practice for Incident Management
Agenda Highlights
Day 1
Key Speakers


Department of Health and Aged Care
Dr Nick Hartland is the First Assistant Secretary of the Home and Residential Division in the Department of Health.
Nick’s key focus is supporting greater independence and wellness for Older Australians, including the provision of aged care information and assessment of needs through My Aged Care, entry-level aged care assistance at home (Commonwealth Home Support Programme) and assistance for older Australians with more complex care needs (Home Care Packages Program).
Previous roles Nick has held include: Aged Care Policy Principle Advisor, Chief of Staff to the Hon Ken Wyatt, AM, MP, Minister for Seniors and Aged Care and Minister for Indigenous Affairs, First Assistant Secretary of the Health Economics and Research Division, and First Assistant Secretary of the Aged Care Policy and Regulation Division.
Prior to working in the Department of Health, Nick played a key role in the development of the National Disability Insurance Scheme in the Department of Social Services. In DSS he has also had responsibility for administering and advising on Commonwealth income support payments (Age Pension, Disability Support Pension, Carer Payment and Carer Allowance).


Department of Health and Aged Care
As the Assistant Secretary for the Support at Home Reform Branch, Nick has responsibility for reforms to in-home aged care that will replace existing in-home aged care programs (the Commonwealth Home Support Programme (CHSP), Home Care Packages Program, and Short-Term Restorative Care).
Before commencing in this role in late 2019, Nick spent around two years overseeing of the CHSP and aged care assessments within the Department of Health. Prior to this Nick spent several years working for the Department of the Prime Minister and Cabinet (PM&C), where he participated in a range of whole-of-government policy reform projects.
Nick has also previously worked at other government departments and spent some time working as a professional photographer.


COTA Australia


Community Care Northern Beaches
Supported By
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Our comprehensive aged care specific pre-employment assessments use algorithms, AI learning, industry knowledge and expertise to provide 360 degree insights into applicants.
Suremploy partners with companies who are innovative and driven to make sustainable changes to ensure a healthier workforce. Our purpose is to provide clients with confidence in recruiting the right person for the job, which in turn creates safe and productive workplaces.
Our main driver is to help create a safe work environment for people to thrive and safely return home to their families.
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DSA is a free nationwide service funded by the Australian Government and led by HammondCare. We offer free, evidence-based support nationwide, 24 hours a day, 7 days a week. We focus on getting to know the person with dementia and their individual experiences, likes and dislikes and routines. After careful assessment, we provide personalised expert advice and strategies – working with you, the person with dementia and their wider care network to address their needs and allow for ongoing care and support.
Funded by the Australian Government and led by HammondCare, we bring together industry-wide expertise, build sector capacity and create partnerships for better dementia care around the country. Our nationwide service recognises the individual experiences of people living with dementia and recommends the ideal service level for each person. -
Australian based and Family owned since 1984, Care Systems are proud to support over 200 Home Care, Residential and Independent Living clients across all states by developing, delivering and supporting a unique cloud hosted and fully integrated suite of applications to manage Rosters, Time & Attendance, Mobility, Payroll, Billing, Purchasing, Reporting, Asset management and General Ledger software.