Implement strategies to drive quality improvement
Conference Date
Wednesday 5 & Thursday 6 October 2022
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Develop a quality philosophy that is tailored to your organisation
Quality improvement is not a new concept for disability service providers. But the importance of quality as a core element in the design of disability services has been elevated in the last few years due to the Royal Commission, introduction of the Quality and Safeguards Commission and increased competition for consumers.

  In the past, quality in disability services was sometimes viewed as important but not essential, mostly a compliance activity for accreditation. We now recognise the role that a good quality framework plays in service design and continuous improvement that can take organisations beyond a focus on compliance and towards a journey of excellence.

  This interactive workshop will equip you with strategies to tailor your quality framework and consider ways to review and strengthen your organisation’s quality strategy to mature your quality framework. You will unpack what quality means for disability service providers and learn how it relates to and supports safeguarding in disability services. Walk away with the essential skills and capabilities you need to identify the current state of your quality framework and identify any gaps or areas for improvement.

What can I expect from this workshop?

  • Walk away with a quality management framework that you will be able to use immediately
  • An interactive learning experience: With a maximum of 30 participants, in this hands-on Workshop, you will have the opportunity to share your organisational challenges, work in small groups to solve problems with the facilitator and receive personalised feedback and insights
  • Build new connections and a support network of like-minded peers: You’ll get the opportunity to collaborate and problem-solve with a new network of NDIS service providers
  • Access and engage in real time anywhere in Australia and on any device: This Workshop is accessible on your computer, mobile or tablet using Zoom Meetings through your browser or smart app

Who should attend?

CEOs, COOs, Non Executive Directors and Senior Executives from NDIS service providers with a responsibility for:
• Quality
• Risk
• Compliance
• Assurance
• Operations

What will this workshop not cover?

This workshop will not cover clinical governance frameworks nor provide operational guidance on quality improvement for managers or leaders. This event has been developed for governing bodies, executives and leaders responsible for ensuring Quality Frameworks are implemented, monitored and measured in organisations.

Group discounts are also available:

  • 3-4 : 10%
  • 5-8 : 15%
  • 9+ : 20%

  • Need a business proposal to send to your boss? Click here to download the template

    What will you take away?

    • Recap of the current regulatory environment & expectations relating to quality improvement
    • Unpack the core elements of a successful quality framework
    • Assess your current quality management framework from a strategic level
    • Develop a maturity map to drive quality improvement & address key gaps
    • Implement a stage-by-stage approach to translate regulatory requirements at a service level
    • Demystify what the regulators want & develop your regulatory posture

    Key Speakers

    Donna Dark
    Principal Consultant
    Lighthouse Advisory Services

    What People Are Saying

    • “Very useful and practical content. Great knowledge of the facilitator. Got a lot from the breakout groups.”

      Program/Project Manager
      Riverland Mallee Coorong Local Health Network, Leading Clinical Governance in the NDIS Workshop, October 2021
    • “The training was highly relevant as a reflection on practice around clinical governance and to give further consideration to gap analysis processes.”

      CEO, The Housing Connection
      Leading Clinical Governance in the NDIS Workshop, October 2021