Meeting the requirements and striving for best practice incident management in aged care
Conference Date
Thursday 6th May 2021, 9:00am - 12:00pm AEST
Book Now
Secure your place and get the best rates


What are your responsibilities under the Serious Incident Response Scheme (SIRS)?
“The level of neglect and abuse in aged care is unacceptably high. In 2018–19, the number of alleged assaults in residential aged care is estimated at between 32,193 and 44,131. The estimated number of alleged incidents of unlawful sexual contact in 2018–19 could be as high as 2520, or almost 50 per week. This is a disgrace and should be a source of national shame." Royal Commission into Aged Care Quality & Safety, Final Report, vol. 1, p. 140

As a new government requirement for residential aged care providers, the Serious Incident Response Scheme (SIRS) is built on the knowledge that all Australians have a right to live free from abuse and neglect. The roll out from 1st April 2021, in the wake of the Royal Commission Final Report, emphasises the importance for providers to be focused on delivering high quality care and support, and that learning from incidents and near misses are essential to quality.

While reportable residential events capture the majority of internal and public attention, it is critical that providers meet their responsibility regarding management of all incidents across their services, especially as the Aged Care Royal Commission recommends expansion of reportable events to other services including Home Care.

This interactive webinar is designed to equip aged care providers with the understanding and practical skills necessary to meet the new requirements of incident management and reporting under the Serious Incident Response Scheme. Providers will learn how to go beyond compliance, and take an organisation-wide approach that is integrated to their governance framework and informs continuous improvement at the service, organisation and system levels.

Who should attend?

Leaders, Executives and Board Members from Home and Residential Aged Care Providers, particularly those with direct responsibility for incident management

The Hatchery Aged Care Learning Community

The Hatchery Aged Care Learning Community is a one-stop-shop for strategies, insights and ideas on what you can do to respond to changes, developments and best-practice in the sector.

Being part of the community allows you and your team to attend 20 events over the next year covering timely and relevant topics that will evolve based on the changing needs of the sector; a perfect complement to any industry peak body memberships you may hold.

Subscription of The Hatchery Aged Care Learning Community includes access to this webinar.

Click here for more information on The Hatchery Aged Care Learning Community and to view the calendar of events.

What will you take away?

  • Clear understanding of the Serious Incident Response Scheme (SIRS) in the context of the services you provide
  • Gap analysis of your organisation’s current state versus new requirements
  • Practical action plan focused on areas of improvement to meet the requirements
  • Learnings from other sectors to go beyond compliance and ensure best practice incident management
  • Strategies to build trust through transparency
  • Advice to guide communication and engagement with internal and external stakeholders

Key Speakers

Louise Greene
The Ideal Consultancy

What People Are Saying

  • “The Hatchery facilitated the course expertly. It was well organised and got so much out of it.”

    Clinical Risk Management for Aged Care Providers masterclass attendee, December 2020
    Frances Hey, Masonic Villages
  • “Thank you Louise for broadening the vision going forward in regards to clinical risk governance and how this education, upskilling of staff, recording, reporting etc. needs to be at the forefront of our practice.”

    Clinical Risk Management for Aged Care Providers masterclass attendee, December 2020
    Annette Pearce, Bendigo Health
  • “Calling all Managers of Aged Care providers – get your clinical staff to a Masterclass and then allow them to make the required changes so you are compliant with clinical governance requirements.”

    Clinical Risk Management for Aged Care Providers masterclass attendee, December 2020
    Kim McGergor, Bendigo Health
  • “The 2 day webinar on clinical governance was excellent. I feel more equipped to implement change and confident my organisation is heading in the right direction in relation to the new standards.”

    Clinical Risk Management for Aged Care Providers masterclass attendee, December 2020
    Kelly Hassan, Latvian Aged Care Facility