The release of the Aged Care Royal Commission’s Final Report is a pivotal moment for the sector. Throughout the Royal Commission, the Commissioners haven’t held back in their critique of the struggles facing the sector and its failings in caring for older Australians. After countless government reviews and reforms, years of media scrutiny, and public outcry over quality failures, including the tragic outbreaks of COVID-19, this is the moment for transformative change. But change doesn’t come easy.
While there is an expectation that a significant government response will be needed, providers cannot escape the burden of responsibility that falls on them to respond appropriately and to build a better future.
As we’ve seen in the aftermath of other Royal Commissions, such as the Royal Commission into Institutional Responses to Child Sexual Abuse, and the Financial Services Royal Commission, this is not an easy road for organisations to navigate. While there’s no road map, there are valuable lessons that Aged Care providers can learn from the many organisations involved in these Royal Commissions that have undergone changes in leadership and governance structures, policy re-writes and new operational frameworks, not to mention the work of rebuilding trust with consumers.
This 2 part Web Series brings together aged care experts and out of sector leaders who have journeyed through previous Royal Commissions, to share their strategic insights and practical advice tested through their own experiences. It is a unique opportunity for aged care providers to inform and enhance their organisational response to the Royal Commission.
Who should attend?
Leaders, Executives and Board Members from Home and Residential Aged Care Providers
What this event will NOT cover
This Web Series will not cover content or recommendations of the Final Report in great detail. Rather, it is designed to inform & workshop your organisational response with practical case studies and strategic discussion drawing from previous Royal Commissions.
For analysis and in depth insights around the Final Report, we invite you to attend our upcoming COTA & ACSA Governance in Aged Care: Beyond the Royal Commission online conference, running on the 14th & 15th April 2021.
What will you take away?
- Practical learnings from three case studies from two previous Royal Commissions (Financial Services & Institutional Responses to Child Sexual Abuse)
- Advice & answers to your questions from experienced out of sector leaders about how to move forward following a Royal Commission: overcoming real challenges & taking it as an opportunity to build back stronger
- Guidance from industry & legal experts to help develop your strategic response to the Aged Care Royal Commission
- Tips & ideas to rebuild trust & bring your staff & consumers along with you in working towards positive change
Klaus Zimmermann has 30 years+ extensive experience in CEO, senior executive positions and non-executive boards including being the Chair with a management/finance background.
Klaus has worked in the aged care sector since 1991 commencing at ACH Group as a senior executive and Deputy CEO. From August 2001 to September 2013, Klaus held the position of CEO of Eldercare Incorporated, which is one of the larger S.A. based not for profit (NFP) aged care organisations specialising in Residential Care Facilities, Community Care and Retirement Villages for the elderly.
Prior to 1991 Klaus worked in the corporate sector including manufacturing, banking and superannuation. He is now working as a non-executive director of HESTA Superannuation.
Fund, ISPT Super Property Trust, Southern Cross Aged Care SA/NT Inc. and Chair of Masonic Care Tasmania Inc. and Founding Director and CEO of the Commonwealth Association for the Ageing Ltd. In addition, he mentors CEO’s and senior executives across a range of industries.
In 2003 he was appointed by the Federal Treasurer of the Australian Federal Government to the Financial Reporting Council (FRC) as a part time member, a position he held to December 2011. The Council is responsible for the broad oversight of the accounting and auditing standard setting process for the private, public and not for profit sectors within Australia. He was also Chair of the nominations committee for the FRC.
Klaus sat on the state and national aged care industry board for many years and he is a past National President and Chair of ACSA (September 2007 to November 2011) which is the major peak industry organisation for the NFP aged care sector.
Klaus was also for many years on the State and National Boards of a major accounting industry association and was its national president for 3 years. In the 1980’s Klaus was involved in the Credit Union Industry for nearly 10 years serving as a Director and Chairman of an Adelaide based Credit Union as well as sitting on a number of Industry Boards.
Wendy is an experienced senior executive and consultant with extensive experience in major organisational mergers, transformations and implementing regulatory and legislative changes. Her focus includes providing strategy and change management plans and stakeholder engagement services for clients across public, not for profit and private sector organisations. Wendy’s has worked in not-for-profit organisations for many years including the roles of Health Fund Manager for MUIOOF and CEO of Federation Health to senior roles in Banking, Finance and Health Insurance. Wendy’s experience also includes roles in Telecommunications, Government and Retail organisations implementing technology, compliance, and strategic initiates. Wendy is a graduate of the Australian Graduate School of Entrepreneurship and Innovation, an alumni member of the Australian Graduate School of Management UNSW and is also an experienced Director.
Former Chief Operating Officer, YMCA NSW
Lisa Giacomelli has over 20 years’ experience in the human services sector with extensive experience in managing strategy and operations in community, youth and children’s services and aquatics and recreation. Holding both a Bachelor of Social Science and a Bachelor of Laws, Lisa is able to work to provide assurance and test strategy in both commercial and community contexts. She commenced her role as Director Child, Youth & Family NSW/ACT at Life Without Barriers in 2020, after a more than three year tenure in the C-suite of YMCA NSW.
Lisa’s key areas of responsibility are: Child Protection and Safeguarding, Risk and Assurance and Governance and Policy. Key experiences in Lisa’s time at YMCA NSW include developing the organisation’s responses to the Royal Commission into Institutional Child Sexual Abuse, supporting a dynamic aquatics safety agenda, driving a business continuity planning process and identifying and developing a benchmark dataset on operational risk across the organisation.
Matthew has extensive experience in the areas of financial services/insurance, regulatory proceedings and responses, and commercial litigation.
Matthew worked closely with YMCA NSW throughout the Royal Commission into Institutional Responses to Child Sexual Abuse. Matthew has also advised clients on the Financial Services Royal Commission and the Disability Royal Commission.
Matthew has been named in Best Lawyers™ Australia for Alternative Dispute Resolution Law, Insurance Law and Professional Malpractice Litigation Law for many years