TWO DAY ONLINE CONFERENCE
Adapting to complex change & using digital tools to measure impact
Conference Date
21st & 22nd July 2021 | 9:00am - 2:50pm AEST
Location
Online
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Agenda

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Day 1 - Wednesday 21st July, 2021

8:45 (AEST)
Registration opens
9:00
Welcome to Country
9:05
Opening remarks from the Chair
Jenny Riley
Chief Digital & Data Officer
Clear Horizon
Adaptive responses to rapid & complex change
9:10
INTERNATIONAL KEYNOTE: Rapid, relevant & responsive research & evaluation

• Key contributions made by the field of rapid qualitative research to the design and implementation of responsive research and evaluation in organisations
• Value of qualitative data in highlighting aspects of impact that cannot be quantified
• Approaches for embedding perspectives and methods from qualitative research to situate people at the centre of organisational strategies and practices
• Working with organisations to embed the use of qualitative data in daily practice

Dr Cecilia Vindrola
Co-Director of the Rapid Research Evaluation & Appraisal Lab (RREAL)
University College London (UCL), UK
9:50
INTERACTIVE SESSION: Meet your virtual table

In this interactive session you will get the chance to meet some new faces and network with fellow participants at the conference. In small breakout groups:
• Briefly introduce yourself to the group
• Discuss – What has been the most recent challenging change for you in practice?
• Share – What ideas or strategies are you hoping to take away from the conference?

10:20
CASE STUDY: Agile & rapid outcomes measurement during complex change

• Generating evidence to effectively respond to shifting changes in service demand and context
• Delivering rapid outcomes evaluations in the Covid-19 context
• Retaining the quality of outcomes measurement under time and resource pressure

Eleanor Williams
Deputy Director, Research and Advisory
The Australia and New Zealand School of Government (ANZSOG)
11:00
Morning tea break
11:15
Everyday evaluation – Embedding evaluation systems & tools into your organisational practice

• Establishing mechanisms to support the creation of evidence
• Building on research to make evaluation an everyday activity
• Empowering staff to look at data in a different way to measure change & impact

Simon Wilson
Youth Facility Coordinator
Moreland City Council
Nuray Jarkan
Unit Manager Youth Services
Moreland City Council
Sarah Louise Rocca
Youth Development Officer
Moreland City Council
Dr Mandy Charman
Project Manager – Outcomes, Practice & Evidence Network (OPEN)
Centre for Excellence in Child & Family Welfare, VIC
11:55
Short break
12:00
CASE STUDY: Closing the Gap through economic appraisal and program evaluation in Aboriginal-specific program and policy

• Application of Cost-Benefit Analysis in Aboriginal-specific programs that incorporate culture and connection to Country
• Investigating the concept of wellbeing and how frameworks are being applied to measure and evaluate improvements in wellbei

Shaun Cumming
Director Aboriginal Economic Wellbeing
NSW Treasury
12:40
Lunch break
1:10
Changing the mindset of measuring & evaluating impact for First Nations people

• Drivers for change and an introduction to the Blak Impact project
• Reflecting on measuring success and impact for First Nations people over an 18 month pilot
• Sharing examples from different communities using different approaches
• Importance of thinking differently about measuring impact for First Nations people
• Power of Impact Yarns to tap into the knowledge of thousands of years

Isobell Ingram
Blak Impact Project Support
National Centre of Indigenous Excellence
Skye Trudgett
Blak Impact Lead, Blak Impact
National Centre of Indigenous Excellence
1:50
Short break
1:55
CASE STUDY: Outcomes based contracting to improve youth employment

Are we there yet? Reflections from the NSW Government on the journey towards outcome-based contracting and where to go from here.
• Key drivers of change for measuring outcomes not outputs
• Collaborating with the sector to evolve the approach of measuring social impact
• Successes and challenges with operating outcomes based contracts, and insights into the road ahead.
• Reflecting on key learnings from NSW Government youth employment programs

Chesca Zacchini
Contract Manager Pathways & Transitions
NSW Department of Education
Lisa Minchella
Acting Associate Director
Office of Social Impact Investment, NSW Treasury
2:35 (EAST)
Closing remarks from the Chair & Close of Day One

Day 2 - Thursday 22nd July, 2021

9:00 (AEST)
Opening remarks from the Chair
Jenny Riley
Chief Digital & Data Officer
Clear Horizon
Embed online & digital tools to measure & track impact
9:10
KEYNOTE SESSION: Developing the Amplify Social Impact online platform to increase the accessibility of outcomes measurement

Reflecting on NFPs and NGOs expressed need to find reliable and validated social outcome measures, and developing an innovative online platform to enable organisations to select social impact indicators, collect and analyse data, and benchmark against national data sets.

Elizabeth Rose Ahearn
Senior Research Officer - Outcomes Measurement
Centre for Social Impact, UNSW
Graham Brown
Associate Professor, Research & Evaluation Director
Centre for Social Impact, UNSW
9:50
Short break
9:55
CASE STUDY: Digitising tools to measure child, youth & family outcomes

• Transitioning to a digitised outcomes measurement and reporting framework across a range of Child, Youth & Family programs
• Problems identified, solutions employed, results delivered and challenges and learnings encountered
• Considerations and recommendations for building a culture of evidence where the client’s voice and experience is at the centre of how services are delivered, measured and evaluated

Alanna Treadwell
Manager, Impact Measurement
The Benevolent Society
10:35
Morning tea break
10:50
CASE STUDY: Effectively measuring outcomes in the online setting

• Taking a data informed approach to all our programs and services
• Creating and sustaining a data-driven culture in which outcomes measurement is valued and made routine
• Importance of measuring a broad range of outcomes, including holistic and subjective aspects of a young person’s experience.
• Developing innovative, validated outcomes measures which are young people-informed and maximise digital technology possibilities, such as the MyLife Tracker measure

Nic Telford
Evaluation Manager
Headspace
Anna Trembath
Evaluation Team Lead - Digital Services
Headspace
11:25
INTERACTIVE SESSION: Reflections from Day One

In this interactive session, you will get a chance to share and discuss your key learnings from Day One.
• Share – What ideas or strategies did you take away from yesterday?
• Discuss – What does my organisation need to do to get ready for change?

11:45
CASE STUDY: Early insights into measuring & evaluating men’s health & social outcomes in a digital setting

• Identifying the key health and social outcomes that need to be improved for men
• Insights into developing a new digital monitoring and evaluation system
• Building an organisational impact framework based on long term health outcomes for men

Jenny Anderson
Director Monitoring, Research & Evaluation
Movember
12:25
Lunch break
12:55
Creating high-quality data for reporting

• Discover common data collection methods for the social impact space and their challenges
• Steps to consider before sharing insights back to your stakeholders
• Learn steps and tools for optimal data quality and processes
• Review tools and methods your organisation can use to address these challenges

Ethel Karskens
CEO
Civita
1:35
Short break
Shifting towards funding for measuring for outcomes
1:40
Understanding how to track the impact of funding

• What does impact measurement look like for grantmakers?
• Using a digital tool to measure and aggregate change and impact
• Shifting from outputs to outcomes

Kathy Richardson
Executive Director
Our Community
2:20
Short break
2:25
PANEL DISCUSSION: Future of funding for outcomes not outputs

• Importance of shifting program delivery from outputs to outcomes
• Challenges with implementation from an organisational perspective
• Learning the discipline of taking on impact risk
• Designing simple frameworks that are scalable for the sector
• Best practice to get ready for the change

Vanessa Lesnie
Principal Consultant
Social Outcomes
Tanya Jackson-Vaughan
Partnership Manager
Stepping Stone House
Claudia Lennon
Director of Practice & Impact Management
The Benevolent Society
2:55 (AEST)
Closing remarks from the Chair & Close of Conference
Workshop A: How to improve outcomes measurement using digital tools
Tuesday 20th July 2021, 9:00 AM - 12:00 PM AEST

The seminar

Global and national shifts in the way society is responding to change has thrusted many social services organisations into a new digital space for measuring and reporting outcomes. This shift has presented a demand to learn new data literacy skills, design ways of thinking and new domains areas to measure digital interventions.

Attend this workshop to get an understanding of the digital tools and literacy you need and walk away with an initial framework to implement that will complement your measurement and evaluation strategy.

What will you take away by attending?
• Learn how to use digital tools as part of your measurement and evaluation toolkit
Identify a journey map with key data points to measure and evaluate
• Learn new digital domains to measure outcomes such as usability and scalability
• Create a digital measurement framework that works alongside your current strategy

Jenny Riley
Chief Digital & Data Officer
Clear Horizon
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Workshop B: Use data to tell a compelling story about your impact
Tuesday 20th July 2021, 1:00 PM - 4:00 PM AEST

The seminar

‘Data is king’ to understanding and communicating your impact. It is impossible to measure and tell your story of change without it. Data collection has rapidly evolved over the past few years with a push towards many organisations using more digital and onlines tools. With such exponential growth and an increase in accessing new types of data, what tools are available for you to tell a compelling story and how do you use them? Learning how to understand data in a different way using digital tools can make a huge difference in your ability to measure and report your outcomes with impact.

This workshop will teach you the basics of applying data visualisation to your measurement, evaluation and reporting processes using digital tools such as infographics and dashboards to tell a compelling story.

What will you take away by attending?
• Learn how to collect and interpret data in a completely different way
• Use tools such as infographics and dashboards to visualise your story
• Ensure relevant high-quality data for your reporting

Ethel Karskens
CEO
Civita
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Workshop C: Get ready for outcomes based contracting
Friday 23rd July 2021, 9:00 AM - 12:00 PM AEST

The seminar

Government and philanthropic funders are gradually shifting their funding models from payment for activities, to payment for outcomes. This shift will require service providers to clearly articulate which outcomes they can confidently achieve, and to understand how to negotiate a contract on the basis of their track record.

This workshop will explain the fundamentals of outcomes-based contracting, the different types of outcomes-based contracts, and how to prepare to participate in the outcomes-based contracting space.

What will you take away by attending?
• Understanding of the different types of outcomes-based contracting arrangements and how it is different to outputs-based funding
• Understanding of the basics of impact risk and how to manage that risk
• How to design a contract-ready outcomes measurement framework
• How to get ready for future outcomes-based tendering processes

Vanessa Lesnie
Principal Consultant
Social Outcomes
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Key Speakers

Dr Cecilia Vindrola
Co-Director of the Rapid Research Evaluation & Appraisal Lab (RREAL)
University College London (UCL), UK
Graham Brown
Associate Professor, Research & Evaluation Director
Centre for Social Impact, UNSW
Lisa Minchella
Acting Associate Director
Office of Social Impact Investment, NSW Treasury
Eleanor Williams
Deputy Director, Research and Advisory
The Australia and New Zealand School of Government (ANZSOG)