Against the backdrop of the ongoing Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability, and the ongoing challenges posed by COVID, service providers are under more pressure than ever. With new practice standards and amended quality indicators coming into effect, providers need to ensure their services are not only compliant but also delivering high quality, person-centred care.
In addition to this, service providers are also facing challenges around increased reporting, incident management and trying to navigate dignity of risk, consumer choice and supported decision making.
At the Improving Quality and Safety in the NDIS Conference you will learn how to equip your organisation with the knowledge and tools to navigate these critical issues and drive continuous quality and compliance improvements. You will have the opportunity to learn from other service providers, the Commission, auditors, academics and consumers within the sector to hear practical insights and strategies to help you to deliver safe and high quality care into the future.
Why attend this event?
Who will attend?CEOs, COOs and other Senior Executives from NDIS service providers with responsibilities for:
Free Pass ApplicationThe Hatchery is dedicated to connecting people with knowledge to inspire change. To do this, we endeavour to make our conferences as accessible as possible. As such, The Hatchery is delighted to offer a select number of free passes to consumers, carers & representatives of small NGOs and interested individuals who may not otherwise be able to pay to attend. To apply, please contact email@example.com
Need a business proposal to send to your boss? Click here to download the template
Key benefits of attending
- Hear shared lessons learned from providers on COVID: Responses & future challenges
- Understand the requirements of service providers in emergency planning & disaster management
- Key learnings from previous Royal Commissions
- Learn how to manage risk to enable customer choice & improve person centred-care
- Enhance quality of life through supported decision making
- Navigate compliance in line with the practice standards
- Improve quality care through strong governance & organisational culture
NDIS Quality & Safeguards Commission
Tracy Mackey is the NDIS Quality and Safeguards Commissioner. Tracy has extensive professional experience in policy, programs and regulation across a number of portfolios including town planning, housing, environment and social services.
She has deep experience in government having spent time in all three tiers and comes to the NDIS Commission most recently from the NSW public sector. Tracy was most recently the Chief Executive Officer at the Environment Protection Authority leading the organisation through a period of transformation. During her time with the Commonwealth, Tracy held senior executive positions in immigration, health and ageing, community and emergency services.
Tracy has also spent time at the executive level at a large not for profit provider, at a multi-national consulting firm and leading her own consulting practice. Complementing her executive roles Tracy brings experience as a non-executive director on a number of Boards.
Mark is a registered psychologist who has held policy and operational roles in government human services, consulted in business management and started as CEO at Nexus in 2013 just as Tasmania became a trial site for the NDIS. During this time he has grown Nexus from a small group home operator to a larger and more diversified provider. With his background in youth services, Mark was comfortable helping Nexus expand into new areas of trauma informed services for people with complex psycho-social and dual diagnosis needs – areas that highlight the risks that a compliance driven quality model has to the rights of people with different values, communications styles and abilities. Mark is also a board Member of the disability peak body National Disability Services (NDS).
La Trobe University
Professor Christine Bigby is Director of the Living with Disability Research Centre at La Trobe University, Melbourne, Australia. She has a long track record of working in partnership with disability support organisations investigating the effectiveness of practice, social programs and policies that aim to support the social inclusion of adults and older people with intellectual disabilities. Since 2009 has led a longitudinal study investigating the organisation of staff support, and quality of life of people with intellectual disabilities living in group homes and leads a major program of research on the practice of supported decision making. She has significant experience in conducting inclusive research with people with intellectual disabilities and has published key articles on inclusive methods. Bigby is a member of the College of Experts of the Australian Research Council and has published 8 books, 42 book chapters, 166 journal articles and numerous research reports.
Quality Innovation Performance
With over 30 years of senior leadership knowledge, Dr Clark’s experience as a Chief Executive spans over 28 years. His governance experience includes roles such as Board Chair, National President, Company Secretary and Board Member for more than a dozen companies since the mid 1990’s focused mainly in the health and education sectors. Stephen has also chaired a range of sub-committees as a Non-Executive Director. He holds qualifications in Teaching, Psychology, Counselling and Special Education, as well as a Doctorate in Philosophy. Stephen is married in a blended family with six (6) children and four (4) grandchildren.