TWO DAY ONLINE CONFERENCE
Managing risk to deliver high quality, person-centred care
Conference Date
Wednesday 9th & Thursday 10th March 2022
Location
Online
Book Now
Secure your place and get the best rates
Add to calendar

Agenda

Print

Day 1 - Wednesday 9th March, 2022

9:00am (AEDT)
Opening remarks from the Chair
Mark Jessop
Chief Executive Officer
Nexus Inc
Managing risk to enable customer choice & improve person-centred care
9:10
COMMISSION KEYNOTE: Improving safety & quality in the NDIS

• Our observations, current focus and priorities
• How we are positioning for the future
• How we are working with NDIS service providers and participants to improve quality and safety in the sector
• Overview of our compliance activity, managing serious incidents and unauthorised use of restrictive practice
• Enhancing safeguards to better protect NDIS participants from risk of harm
• Bringing the voice of PWD to the Commission

Tracy Mackey
Commissioner
NDIS Quality & Safeguards Commission
9:50
Short break
9:55
Managing dignity of risk in compliance with the NDIS Quality & Safeguarding Framework

• Learn how to effectively identify and manage risk to improve quality of life
• Defining restrictive practices and understanding behaviour support
• Understand how to navigate consumer choice and risk management and ensure you have the right safeguards in place to deliver safe and quality services

Mary Carpenter
Director, Governance, Risk & Quality
Uniting NSW & ACT
10:35
Morning tea break
10:50
Understanding the role & responsibilities of program governance

• Understand how program governance in disabilities services needs a unique perspective
• Protecting the rights of participants while balancing organisational risk
• Improving service delivery and quality of life in a compliance focused environment

Mark Jessop
Chief Executive Officer
Nexus Inc
11:30
Short break
Enhancing quality of life through supported decision making
11:35
CONSUMER PANEL DISCUSSION: Current challenges for access to services & defining quality of life

• What does quality of life look like for a consumer?
• How can service providers better support this?
• What are the obstacles we face as consumers when accessing services and how can the sector improve this?

Nadia Mattiazzo
Chief Executive Officer
Women With Disabilities Victoria
Bob Buckley
Convenor
Autism Aspergers Advocacy Australia (A4)
Nick Rushworth
Executive Officer
Brain Injury Australia
12:15
Short break
12:20
Interactive group break-out discussion

In this engaging interactive session hosted in Zoom, you will get the chance to meet and collaborate with other providers to share and discuss the following:
• How did you adapt to navigate the challenges of COVID? What new procedures or processes did you implement to support consumer choice, control, safety and quality?
• What are some of the emerging challenges you’re facing?

12:40
Lunch break
1:10
Measuring quality of life

• What are the measures for individualised quality of life?
• How do you measure quality and safety beyond accreditation?
• How can a focus on governance be seen to compete with a focus on client outcomes?
• Understanding the importance of shared decision making for better quality of services

Adrian Munro
Chief Executive Officer
Richmond Wellbeing
1:45
Short Break
1:50
Implementing active support in your organisation

• Understand what the key elements of Active Support and Frontline Practice Leadership are
• Understand the significance of Active Support and Frontline Practice Leadership to good staff practices and quality of life outcomes
• Learn what is necessary to effectively implement and embed Active Support in your organisation
• Consider how organisations can monitor the quality of staff support and how we might regulate and improve quality of support when Active Support is not accredited

Professor Christine Bigby
Living with Disability Research Centre
La Trobe University
2:30pm (AEDT)
Closing remarks from the Chair & Close of Day One

Day 2 - Thursday 10th March, 2022

9:00am (AEDT)
Opening remarks from the Chair
Michele Moreau
Clinical Director
Preventing Harm Initiative
Responding to COVID, emergency planning & preparing for the future
9:10
PANEL DISCUSSION: The implications of COVID on quality of care, dignity of risk & consumer choice

• How did we support consumer social and emotional wellbeing during this time?
• Identifying staff training needs and ensuring appropriate safeguards to maintain quality assurance
• Future challenges facing service providers moving forward from COVID

Michele van Reesch
Ex Quality Manager
Tulgeen Disability services
Andrew Florence
Quality & Risk Manager
DPV Health
Richard Burn
General Manager Community Solutions
Independence Australia
Kimberley Dillon
General Manager NDIS Services
Mercy Community
9:50
Short break
9:55
The role of disability service providers in emergency planning

• What do we know about the role, capacity tools and training needs of Australian service providers to implement these requirements in practice?
• What steps service providers can take now to increase their capabilities in person-centred capability approaches to disaster risk reduction and emergency planning?
• Learn what tools there are to get started

A/Prof Michelle Villeneuve
Associate Professor, Centre for Disability Research & Policy
The University of Sydney
10:35
Morning tea break
10:50
Learnings from previous Royal Commissions

• Learn how to manage a Royal Commission internally
• Understand the process of a Royal Commission
• What evidence is required for a Royal Commission?
• How to implement recommendations from the Royal Commission

Jason Symons
Partner
HWL Ebsworth Lawyers
11:30
Short break
Navigating compliance in line with the practice standards
11:35
How to capture evidence to demonstrate compliance

• Learn how technology can be used to improve incident management and reporting
• Explore the strategies to maintain evidence of compliance
• Understand how to implement practical tools and frameworks to refine the complaints process

Todd Williams
Executive Manager, Quality & Safeguarding
Cara Inc
12:15
Lunch break
12:45
NDIS Accreditation – What have we learned?

• What drives quality?
• What areas of the standards have high and low compliance?
• Tips for providers

Dr Stephen Clark
Chief Executive Officer
Quality Innovation Performance
1:25pm (AEDT)
Closing remarks from the Chair & Close of Day One
Workshop A: How to improve your organisations incident reporting and investigation skills
Tuesday 8th March 2022, 9:30am - 12:30pm AEDT

The workshop

Increased reporting requirements are placing immense pressure on providers operating under the NDIS Quality and Safeguards Commission as they often face administrative burden with investigations. It is vital that providers streamline their processes and procedures when responding to incidents to ensure they are providing the right information and to help them prevent reoccurrence.

This interactive workshop focuses on practical strategies that will equip you with the knowledge and skills to identify reportable incidents. You will learn how to improve your reporting and investigating documentation in order to achieve compliance with NDIS reporting requirements, and improve outcomes for clients, staff and services.

Attend & learn

• What and when to report incidents under the NDIS Commission
• How to manage incidents to comply with NDIS requirements
• Recommended content of incident reports to ensure documentation is defensible and reasonable care is evidenced
• Best practice in incident investigation to prevent reoccurrence
• Incident investigation documentation to demonstrate effective risk management
• Case study practice to improve skills
• Learn what resources are available and the documentation involved

Donny Raets
Consultant
Preventing Harm Initiative
Register Now
Workshop B: What is best practice for increased participant engagement
Tuesday 8th March 2022, 1:30pm - 4:30pm AEDT

We all know that the person-centred approach is pivotal to everything in the NDIS.

The recent changes to the NDIS Practice Standards further reinforce the need for participant input at the governance level.

This workshop will discuss contemporary approaches to maximising participant engagement in NDIS services. Apart from being a mandatory requirement, it promotes continuous improvement, quality and safeguards for participants.

EFA’s Directors, Jen and Sharon will facilitate this interactive workshop, and make sure you leave them with some practical tips you can use immediately. Jen has lived experience of disability, which ensures the workshop will provide additional insights and learnings from the perspective of participants.

  • Why participant engagement is so important and not just because it’s a mandatory requirement!
  • Case Study: Practical and contemporary ways to promote participant engagement
  • How to sustain participant engagement
  • Long term impacts of effective participant engagement
  • Sharon Floyd
    Director
    Engels Floyd & Associates
    Jennifer Engels
    Director & NDIS Participant
    Engels Floyd & Associates
    Register Now
    Workshop C: Enabling risk within a practice framework for supported decision making
    Friday 11th March 2022, 9:30am - 12:30pm AEDT

    The workshop

    For every provider, risk enablement can be challenging, as duty of care is always front of mind. However, it is pivotal that consumers are empowered to take risks in order to improve their quality of life, and have the right support to do so.

    In this workshop, Christine will break down the essentials of risk enablement, particularly how to ensure your staff know how to support consumers in supporting decision making and enabling risks. You will learn how to make risk informed decisions that prioritise participant choice and how to communicate effectively with participants to ensure their safety and wellbeing is accounted for.

    Attend & learn

    • The principles that underpin supported decision making
    • What constitutes good supported decision making practice
    • How to navigate the challenges of supported decision making practice particularly around enabling risk
    • How might you train and support staff to navigate issues of risk and empower the people they support to participate in all decisions that affect their lives.

    Professor Christine Bigby
    Living with Disability Research Centre
    La Trobe University
    Register Now
    Back to Top

    Key Speakers

    Tracy Mackey
    Commissioner
    NDIS Quality & Safeguards Commission
    Mark Jessop
    Chief Executive Officer
    Nexus Inc
    Professor Christine Bigby
    Living with Disability Research Centre
    La Trobe University
    Dr Stephen Clark
    Chief Executive Officer
    Quality Innovation Performance