Managing risk to deliver high quality, person-centred care
Conference Date
Wednesday 9th & Thursday 10th March 2022
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Learn how to deliver safe & high quality care beyond compliance

Throughout 2020 – 2021 there were 1,044,851 incidents reported to the NDIS with 99% of those incidents being concerned with the unauthorised use of restrictive practices.

Against the backdrop of the ongoing Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability, and the ongoing challenges posed by COVID, service providers are under more pressure than ever. With new practice standards and amended quality indicators coming into effect, providers need to ensure their services are not only compliant but also delivering high quality, person-centred care.

In addition to this, service providers are also facing challenges around increased reporting, incident management and trying to navigate dignity of risk, consumer choice and supported decision making.

At the Improving Quality and Safety in the NDIS Conference you will learn how to equip your organisation with the knowledge and tools to navigate these critical issues and drive continuous quality and compliance improvements. You will have the opportunity to learn from other service providers, the Commission, auditors, academics and consumers within the sector to hear practical insights and strategies to help you to deliver safe and high quality care into the future.

Why attend this event?

  • Learn from senior leaders within the sector including NDIS Service Providers, Auditors, Academics and Consumers
  • Maximise your learning outcomes by attending pre and post conference workshops facilitated by an expert
  • Gain insights on preparing for and navigating a royal commission
  • Share your thoughts and ask questions during live Q&A and interactive sessions
  • Reduce your carbon footprint by attending this online event
  • Excellent Connectivity and a tailored online experience facilitated by our premier conference platform and experiences IT, AV and delivery teams
  • Who will attend?

    CEOs, COOs and other Senior Executives from NDIS service providers with responsibilities for:
    • Quality
    • Assurance
    • Service
    • Compliance
    • Risk
    • Operations
    • Customer/Consumer

    Free Pass Application

    The Hatchery is dedicated to connecting people with knowledge to inspire change. To do this, we endeavour to make our conferences as accessible as possible. As such, The Hatchery is delighted to offer a select number of free passes to consumers, carers & representatives of small NGOs and interested individuals who may not otherwise be able to pay to attend. To apply, please contact

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    Attend to learn:

    • Hear shared lessons learned from providers on COVID: Responses & future challenges
    • Understand the requirements of service providers in emergency planning & disaster management
    • Key learnings from previous Royal Commissions
    • Learn how to manage risk to enable customer choice & improve person centred-care