NDIS Quality & Safeguards Commission
Tracy Mackey is the NDIS Quality and Safeguards Commissioner. Tracy has extensive professional experience in policy, programs and regulation across a number of portfolios including town planning, housing, environment and social services.
She has deep experience in government having spent time in all three tiers and comes to the NDIS Commission most recently from the NSW public sector. Tracy was most recently the Chief Executive Officer at the Environment Protection Authority leading the organisation through a period of transformation. During her time with the Commonwealth, Tracy held senior executive positions in immigration, health and ageing, community and emergency services.
Tracy has also spent time at the executive level at a large not for profit provider, at a multi-national consulting firm and leading her own consulting practice. Complementing her executive roles Tracy brings experience as a non-executive director on a number of Boards.
Mark is a registered psychologist who has held policy and operational roles in government human services, consulted in business management and started as CEO at Nexus in 2013 just as Tasmania became a trial site for the NDIS. During this time he has grown Nexus from a small group home operator to a larger and more diversified provider. With his background in youth services, Mark was comfortable helping Nexus expand into new areas of trauma informed services for people with complex psycho-social and dual diagnosis needs – areas that highlight the risks that a compliance driven quality model has to the rights of people with different values, communications styles and abilities. Mark is also a board Member of the disability peak body National Disability Services (NDS).
La Trobe University
Professor Christine Bigby is Director of the Living with Disability Research Centre at La Trobe University, Melbourne, Australia. She has a long track record of working in partnership with disability support organisations investigating the effectiveness of practice, social programs and policies that aim to support the social inclusion of adults and older people with intellectual disabilities. Since 2009 has led a longitudinal study investigating the organisation of staff support, and quality of life of people with intellectual disabilities living in group homes and leads a major program of research on the practice of supported decision making. She has significant experience in conducting inclusive research with people with intellectual disabilities and has published key articles on inclusive methods. Bigby is a member of the College of Experts of the Australian Research Council and has published 8 books, 42 book chapters, 166 journal articles and numerous research reports.
Quality Innovation Performance
With over 30 years of senior leadership knowledge, Dr Clark’s experience as a Chief Executive spans over 28 years. His governance experience includes roles such as Board Chair, National President, Company Secretary and Board Member for more than a dozen companies since the mid 1990’s focused mainly in the health and education sectors. Stephen has also chaired a range of sub-committees as a Non-Executive Director. He holds qualifications in Teaching, Psychology, Counselling and Special Education, as well as a Doctorate in Philosophy. Stephen is married in a blended family with six (6) children and four (4) grandchildren.
Brain Injury Australia
Nick Rushworth has been Executive Officer of Brain Injury Australia – the national peak advocacy organisation representing the needs of the 700,000 people living with brain injury, their families and carers – since 2008. He was also President of the Brain Injury Association of New South Wales between 2004 and 2008. In 1996, Nick sustained a severe traumatic brain injury as a result of a bicycle accident. Before joining Brain Injury Australia in 2008, Nick worked for the Northern Territory Government setting up their new “Office of Disability”.
Formerly a producer with the Nine Television Network’s “Sunday” program and ABC Radio National, Nick’s journalism has won a number of awards, including a Silver World Medal at the 2003 New York Festival, a National Press Club and TV Week Logie Award. He serves on a variety of governmental and research advisory committees, is a Director of the Australian Federation of Disability Organisations, and is an Ambassador for the National Organisation for Fetal Alcohol Spectrum Disorders and for the Queensland Brain Institute’s concussion research. Between 2017 and 2019, he facilitated a “Community of Practice” in brain injury for the National Disability Insurance Agency.
Uniting NSW & ACT
Mary Carpenter joined Uniting as Director of Governance, Risk and Quality in March 2019, and Board Chair of War Memorial Hospital (Waverley) since December 2021.
During this time, Mary has been fundamental in developing the Governance Risk and Quality Directorate from creating the overall directorate structure through to implementing and delivering the organisational frameworks on Risk Management, Business Continuity Framework, Quality Management and Child Safety. Mary continually works closely with all Directors and the Board to ensure a risk culture is being embedded within the organisation. Mary has been key in both the Royal Commission into Aged Care Quality and Safety and the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with a Disability when requested to give information and provide evidence, including implementation in the recommendations.
Mary’s most recent accomplishment with Uniting is developing the emergency crisis response, prevention and pandemic plans that continually deliver safety to all Uniting staff throughout this COVID-19 pandemic.
Mary was previously Chief Quality and Risk Officer at Estia Health, an ASX listed company with 68 residential aged care facilities around Australia. During Mary’s time at Estia, she was responsible for the development of the company’s risk management framework, the governance structure and facility level clinical reporting suite to underpin continuous improvement.
Prior to joining Estia in 2016, Mary worked at Allity Aged Care and Bupa, where she managed a range of risk, compliance, and operational responsibilities, including customer experience and a number of service acquisitions. In her time with Bupa Australia and New Zealand, from 2009 to 2014, Mary held a number of roles including Head of Risk, Work Health and Safety, and Compliance.
The University of Sydney
Michelle Villeneuve is an Associate Professor at The University of Sydney and leads the disability-inclusive community development research stream at the Centre for Disability Research and Policy. Michelle is recognised internationally for her research on Disability Inclusive Disaster Risk Reduction (DIDRR) that brings together health, community, disability and emergency services sectors to establish cross-sector policy and practice on person-centred approaches to inclusive emergency planning. Her research innovations position people with disability, not just at the centre, but as active facilitators of development and change. She brings to this research over 20 years of experience working in regions of conflict and natural hazard disaster to develop community-led programs and services and re-build opportunities for people with disability. Over the past 5 years, Prof Villeneuve has led a major shift in emergency management policy and practice in Australia toward person-centred and capability-focused approaches to disability inclusive emergency planning and its operation at the local community level.
Adrian has worked in a range of health services including Hospitals, Private Practice and Community Health Care in Aged and Disability services before moving into the social services sector and Mental Health. Adrian first qualified as a Physiotherapist before completing a Post Grad Diploma in Health Services Administration. Adrian is also a Graduate of the Australian Institute of Company Directors and has experience accrediting health services. Adrian has sat on Boards of social services organisations and peak bodies and is heavily involved in promoting men’s mental health in the community. Adrian is also an Adjunct Clinical Fellow at the Curtin University School of Allied Health.
Kimberley is an experienced social impact leader with a background across executive leadership/management, service design, quality governance, project management and service delivery. She has dedicated her career to working in the human services space principally in not for profit and government organisations within Australia and internationally. She has worked across disability, criminal justice, drug and alcohol, child protection and homelessness.
Kimberley is passionate about social outcomes and excellence in client services. For the last seven years she has focused on supporting participants and organisations to engage with and utilise the opportunities presented through the introduction of the NDIS.
Kimberley has tertiary qualifications in Sociology, Human Services and Business.
Todd has an extensive background in delivering human services, having worked in government and not-for-profit agencies in Australia and the United Kingdom. As an Occupational Therapist, Todd has worked in a range of areas including acute public health, community aged care, rural and remote therapy services and specialist home modification. He specialises in business systems analysis and tailoring services and programs to suit customer needs.
Todd also has a long-term passion for improving the options for Specialist Disability Accommodation, and has a thorough understanding of the connection between disability supports and disability housing. Todd has an undergraduate Bachelor Degree in Occupational Therapy, and is working towards completing his Masters in Business Administration.
Richard has been the General Manager – Community Solutions since 2014 and was formerly the Executive General Manager of DASSI, a state-wide provider of disability services in Victoria which merged with Independence Australia in 2015.
Richard leads teams responsible for service delivery, service development, service growth and sustainability of customer directed disability services.
Experienced in the human services sector since 2008, he has expertise in the management of large volume disability and community care services, and a broad understanding of the competitive landscape and emerging challenges and opportunities presented by the NDIS.
The Community Services division within Independence Australia (A National Social Enterprise) delivers more than 500,000 hours of in home supports every year in Victoria & NSW. It also delivers ongoing support programs in Complex Care Supports, SDA, SIL, & Support Coordination to several thousand participants.
Richard maintains extensive relationships with sector stakeholders, funding agencies, the NDIA and Government relating to the organisation`s Quality & Safeguarding framework for the safe delivery of supports.
Andrew Florence is the Quality & Risk Manager of DPV Health, a community health organisation based in Melbourne’s northern growth corridor. Over his career, Andrew as worked in a range of Quality roles in healthcare and community organisations; managed Disability outreach and residential programs; been an external reviewer through QIP; a NDIS sole-trader in Victoria; as well as worked for the Victorian Department of Health and Human Services assisting newly registered NDIS providers understand their responsibilities prior to the NDIS Quality and Safeguards Commission being established.
Andrew’s current role with DPV Health supports their wide-range of NDIS programs, including Support Coordination, Centre-Based Services, Supported Independent Living, Allied Health, Community-Based Services and Mental Health programs.
Tulgeen Disability services
After a career with the Australian Public Service in Canberra, Mitch began work as a direct support worker with Tulgeen Disability Services in Bega, NSW. Mitch enjoyed working in several areas directly related to promoting people with disabilities rights, choice and decision making: developing plain English pictorial communication tools; facilitating Person Centred Planning; and after gaining qualifications from IABA (USA Institute for Applied Behaviour Analysis) working as a Behaviour Support Practitioner.
Mitch was responsible for preparing Tulgeen for their first external Quality Accreditation Audit in 2004, later fulfilling a leadership role as Quality Manager with overarching responsibility for policy development and risk management.
Mitch has qualifications to the Advance Diploma level and more recently a double Diploma in Quality Auditing and Business Administration. Mitch has over the years developed a healthy respect for risk management, as not only integral to quality and safety but also influential in promoting human rights throughout an organisation.
Autism Aspergers Advocacy Australia (A4)
Bob Buckley is Convenor of Autism Aspergers Advocacy Australia(A4), a national disability representative organisation, and Chair of Speaking Out for ASD (SOfASD) in the ACT.
He has been advocating systemically to improve outcomes for autistic people since his son’s diagnosis in the mid-1990s. Bob has spoken at numerous conferences and webinars on a range of subjects. Bob’s career involved system engineering, business and IT management, academic and industrial computer science and engineering, super-computing, data analysis, computational genomics, and extensive experience in technical consulting. Bob is a musician and entertainer.
HWL Ebsworth Lawyers
Jason Symons is a Partner of HWL Ebsworth Lawyers. Jason specialises in insurance, class actions, regulatory investigations and Royal Commissions. Jason advises clients with regard to all aspects of Royal Commissions, including the collation and production of documents, preparing witness statements and appearing at hearings, monitoring on behalf of insurers, and advising on recommendations and future regulation. Jason’s approach focuses on assisting clients to work with the Royal Commission in its inquiries through the unique nature of the process, recognising the reputational issues at play when giving evidence at hearings, and the challenges presented by the prospect of future related litigation. Most recently Jason has acted for a large healthcare provider in relation to the Aged Care Royal Commission and Disability Royal Commission.
Preventing Harm Initiative
Donny’s role in PHI has developed her ability to break down the overwhelming into manageable, orderly pieces and to utilise those skills in the management of incidents; how to identify, report, investigate, and most importantly, how to prevent or reduce the likelihood of recurrence.
Donny holds a Diploma of Teaching, Cert IV Training & Assessment, Cert IV Aged and Community Care and has 30+ years’ experience in education, ranging from Primary through to Tertiary (Vocational Education and Training), remote Indigenous Communities and the Corporate sector. Her CALD background and training in the Arts support her creation and delivery of meaningful learning experiences.
Women With Disabilities Victoria
Nadia Mattiazzo has over 30 years’ experience working in the disability advocacy sector. She has experience in community development , individual and systemic advocacy and has managed both state and federally funded programs. She has organisational management experience which is demonstrated in a previous role as CEO of Blind Citizens Australia.
In her role as MetroAccess Project Officer at the Yarra City Council, she was responsible for liaising with internal staff, external community organisations and government funders to ensure key deliverables and outcomes were met.
She was responsible for ensuring that the role out of the NDIS in Yarra was as seamless as possible in its impact on people with disabilities.
She has presented to various Parliamentary enquiries including representing the views of women with disabilities at the current Disability Royal Commission enquiry.
She is currently fulfilling a second term as Acting Chief Executive Officer of Women with Disabilities Victoria, an organisation of women with disabilities, for women with disabilities. In this role, she supports programs which aim at empowerment of women with disabilities, delivery of training to external bodies which covers responding to and preventing prevention of family violence and increasing access to health services such as hospitals and community health centres.
Engels Floyd & Associates
Jen doesn’t mind admitting that she is a ‘quality nerd’ and as a person with lived experience of disability, she loves nothing more than helping providers help participants/consumers through the implementation of innovative and accountable quality and safety processes. Jen is considered the national expert on Certification, Accreditation and standards within the human services sector by Australia’s accreditation and certification bodies, governments and her auditing peers. She has earned this title through an extensive 25 year career within the human services sector, most notably: a range of activities related to Australia’s accredited human services certification systems, including technical writing; technical committee chairing; assessing certification bodies against audit scheme requirements; providing subject matter and technical expertise to Joint Accreditation System of Australia New Zealand (JAS-ANZ); and, completed a range of human services standards mapping projects for state and Commonwealth governments and JAS-ANZ. To add to her portfolio, Jennifer has extensive experience in stakeholder engagement, project management, training systems development and delivery. Jennifer has provided advice to local, state and Commonwealth governments on disability issues, reforms and policy.
Preventing Harm Initiative
Developer of the FACT documentation method, Michele is experienced in the implementation of clinical governance to achieve excellence in care delivery, quality standard compliance and supportive work environments for staff. She advises on clinical governance internationally and promotes the use of lean, human factor informed systems to simplify the achievement of quality outcomes.
Her experience includes leading the risk management service for tertiary hospitals, the oversight of medico-legal cases, complaints systems, root cause analyses, open disclosure, credentialing processes, staff performance issues and clinical governance committees. Her skills are simplifying what appears complicated into an easily understandable and useable format.
Michele holds qualifications in health service management, nursing and midwifery. Her background includes senior leadership positions in hospital and health service administration, in addition to the management of serious incidents and complaints in the legal and regulatory space.
Engels Floyd & Associates
Sharon freely admits she is a dinosaur in the disability and human services sector. She has over 30 years experience with specialist expertise in quality improvement and NDIS support. Sharon had a stellar career as a senior Manager in Commonwealth government and was awarded an Australia Day award for excellence in audit processes. She was a key player in developing the first ever certification system for disability services which has since been adopted nationally. Sharon has a well deserved reputation for skills in training, facilitation, evaluation, strategic planning, policy and procedure development and internal auditing. She has supported people with disabilities to achieve their leadership goals in the national Leaders for Tomorrow program. Importantly for providers, she knows the NDIS registration requirements back to front and is able to demystify this information and support providers to be providers of choice.