Overview
With a consumer directed approach underpinning the direction that the home care sector is heading, the future of how providers reshape services is now in the hands of consumers.
Building business sustainability and growth requires taking a 360-degree view of all aspects of your service model and integrating flexible and responsive ways of working. But not knowing where the next complaint or improvement suggestion is going to come from makes it challenging for providers to know which part of their service model to focus on first for continuous improvement.
This unique event will help attendees to re-think their approach to service design by applying simple and proven strategies to build proactive solutions and better outcomes. Using a ‘build it backwards’ concept you will learn practical tips and ideas to nurture the consumers you already have and attract new customers by reimagining your service design.
What can I expect from a virtual seminar?
• Digital toolkit of practical knowledge and resources that you will be able to implement immediately in your role• Maximise your learning and time through one in-depth session and get direct feedback from aged care consultant
• Apply your knowledge during an active learning breakout session
• Learn from your peers and make new connections during the breakout sessions and problem solve with other organisations
• Access anywhere and on any device in real time and on demand
• Lower your carbon footprint by attending virtually
Who should attend?
Executives, senior leaders and managers from home & community care providers with a responsibility for:• Business
• Operations
• Strategy
• Finance
• Services
• Transformation
• Innovation
• Home Care
• Community Care
What this seminar will not cover
While this seminar will help you to develop new consumer models and services, it will not explore financial modelling or analytics. Anna will provide practical ideas and inspiration drawing from her extensive experience working in the aged care industry.Need a business proposal to send to your boss? Click here to download the template
What will you take away?
- ‘Work backwards’ to implement and deliver your strategic and consumer goals
- Adapt service development and design to attract and empower satisfied customers
- Better ways for working around your system limitations to get the results you need
- Provide targeted support to your frontline and practice-level staff to deliver better quality care
- Gain clarity on articulating your service model to get the best fit between you and your consumers
Key Speakers
Get Smart Aged Care Consultancy
Anna has worked in community aged and disability care for 30 years and has championed Consumer Directed Care (CDC) through advocacy, research and best-practice service design. Following five years working at COTA Australia and a decade of research and project work to design, implement and evaluate CDC models in home care, Anna now supports providers to reimagine their service model with achievable, outcome-based actions.
Anna has specialised expertise in consumer engagement, consultation design, implementation and communication strategies. As Founder of Get Smart Aged Care Consultancy and Senior Consultant with Lorraine Poulos & Associates, Anna collaborates with industry leading organisations on a range of quality, training and service design projects.
What People Are Saying
Supported By
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COTA