Inspired stories to help you lead with purpose & achieve your leadership potential
Conference Date
Tuesday 26th & Wednesday 27th October 2021
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Frequently Asked Questions
Please see below for frequently asked questions. If your question isn't listed below please don't hesitate to contact us on 1300 918 334 or email

Do you cater for special dietary requirements and other special needs?
Dietary requirements and special needs are to be communicated to conference organisers one week prior to the conference commencing. Please identify yourself to The Hatchery staff upon arrival to ensure all your needs are met.

When should I pay for the event?
Payment must be received within 7 days of receipt of the invoice. Full payment must be received prior to the conference to ensure admission. To qualify for early bird discounts, your registration must be 'booked and paid' by the early bird date specified. Otherwise the next price bracket applies.

How should I pay for the event?
Payment details can be found on each specific event page. Alternatively a credit card authority form will be issued along with your invoice after your registration. To use this method please complete this credit card authority form and fax through to our accounts department on 1300 918 334 or email to Once your credit card is successfully processed your receipt will be emailed to you. N.B. We accept Visa, MasterCard and American Express cards. Payment can also be made by cheque or bank transfer. Please note bank account details are listed at the bottom of each invoice and registrations page of every brochure.

How many delegates can we expect at the conference?
Delegate numbers vary from conference to conference. A delegate list will be on display to assist with networking opportunities. Please speak with The Hatchery representatives during the course of the conference for further assistance.

Can I request a delegate list?
Due to privacy laws, The Hatchery are legally unable to distribute copies of the delegate lists and/or contact details. A list of all attendees will be on display throughout the course of the conference.

How do I get to the venue?
Full venue details are located on individual event website. All conference venues are located close to public transport with car parking available. Contact the conference venue directly for parking prices and any further information.

When will I receive my delegate pack?
Your delegate packs will be distributed at registration upon arrival.

Can I purchase additional copies of the conference materials?
Audio recordings are available for purchase. Please contact our Customer Service Department on 1300 918 334 or email to place your order prior to the conference.

How can I gain access to the speakers presentations?
Paid attendees are provided with a link to where presentations can be accessed within two weeks of the conference concluding. Please note, presentations are made available subject to the speakers approval. On some occasions a presentation may not be available to download due to speaker privacy requests.

What is the dress code?
Conference dress code is Business casual.

Do all the speakers present live in person?
All speakers at The Hatchery present live and in person unless specifically noted on the conference program or circumstances prevent the speaker from appearing live.

Are there Q&A opportunities for Delegates?
At all The Hatchery events, delegates have the opportunity to direct questions to the speaker(s), either during the course of the event, in writing, or via a moderator. The procedure for asking questions will be explained during the event opening remarks.

Are there opportunities to network with other delegates?
The Hatchery provide a number of networking opportunities for all conference attendees. Clearly printed name badges are provide to all attendees at registration, attendees are encourages to wear these for the entirety of the conference to ease networking processes during all session breaks. Attendees are encouraged to bring plenty of business cards.

Are meals included?
Arrival tea and coffee, morning tea, lunch and afternoon tea are provided at all The Hatchery. Attendees are advised when additional receptions are scheduled.

What about accommodation?
Hotel accommodation and travel are not included in the delegate registration fee. Where available, delegates can take advantage of a pre-arranged corporate hotel room rates. Accommodation details can be found on the registrations page of each conference brochure.

What happens if I have to cancel?
For cancellations received in writing more than 2 weeks before the event date, a credit voucher will be issued and valid for 12 months from the registration date to use for another The Hatchery event. Cancellations must be made in writing to . The company regrets that no cancellations will be refunded, course documentation will however be sent to the delegate. For an event cancelled by The Hatchery registration fees are fully refundable.

Can I send a substitute instead of cancelling?
A substitute delegate is always welcome at no extra charge, you must notify us in writing at least 48 hours in advance if you wish to send a substitute participant. Please email and quote your invoice number to arrange this. Delegates may not "share" a pass between multiple attendees without prior authorisation.

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