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It is essential for leaders to have the confidence to identify and manage problems at work early on, before they escalate. Without the confidence to navigate difficult conversations, leaders may find themselves avoiding or delaying and actually perpetuating the problem. Generally speaking, this leads to more frustration, internal confusion and resentment and despite all this avoidance and delay – you still have to have the (now more) difficult conversation.

The good news is that difficult conversations can be successfully managed and can achieve positive outcomes for all involved. Handled well they actually present an opportunity to:

  • Resolve workplace conflicts appropriately and efficiently
  • Refresh and sustain high performance and engagement
  • Improve relationships within your team and reaffirm respect for you as their leader

Attend this three-day online masterclass to transform your own performance regarding difficult conversations.