Support at Home Summit
Strategies and solutions for a seamless transition to Support at Home
At a critical time for the sector, the Support at Home Summit, developed in partnership with COTA Australia, will provide you with clarity on the actions and strategies to enable you to lead your service with confidence in the transition to Support at Home.
This Summit is an industry-leading event and your opportunity to hear first hand from home care participants, senior government leaders, leading providers and experts, as we debunk myths and unpack the most pressing issues facing Home and Community Care providers.
Don’t miss this chance to be part of these critical conversations and engage with the voices of participants to shape future-thinking services that put older people at the centre.
Benefits of attending
Unpack & gain clarity on the details of the new Support at Home program
Improve access to & transition of care under the new assessment model
Navigate the business implications of transitioning to Support at Home
Understand evolving compliance, regulatory & quality standards
Speakers
Professor Michael Pervan
Chief Executive Officer
The Independent Health and Aged Care Pricing Authority (IHACPA)
Janet Anderson PSM
Commissioner
Aged Care Quality and Safety Commission
Your event experience
Learn from the timely insights of respected leaders within the sector, including government representatives, home care providers, peak bodies and participants
Hear directly from participants on their views on the new reforms and what they expect from Home and Community Care providers
Understand how the new SaH program might impact your organisation and pose your critical questions to government and sector leaders
Walk away with a toolkit of practical resources, frameworks and tools that you will be able to implement in your organisation to support your transition
Who will attend
Chief Executives, General Managers, Directors, Managers and Senior Leaders from Home & Community Care Providers with roles & responsibilities including:
- Home Care
- CHSP
- Community Care
- Governance
- Operations
- Compliance
- Risk
- Clinical
- Quality
The advisory panel consists of experienced aged care professionals who are passionate, experienced, and committed to change, innovation, and evolution.
This team is involved in an ongoing thought-leadership capacity. They also lent their experience to this event and provided guidance and insight during the development and design process.
The Hatchery would like to thank them for their participation, time, contribution, and insight.
Agenda
All times are shown in AEDT
Welcome to Country
Opening remarks
CHAIR
Pat Sparrow
Chief Executive Officer
COTA Australia
Introducing Support at Home
- A detailed overview of the new Support at Home Program
- What are the implications of the reforms for providers and participants?
- Supporting providers through the transition and ensuring quality and continuity of care
- Navigating the new defined services list
Michael Lye
Deputy Secretary, Ageing and Aged Care
Department of Health and Aged Care
What do these changes mean for us? Provider & participant reflections on Support at Home
- What are the implications of the new Support at Home program on providers and participants?
- What are the key challenges in the implementation of the Support at Home program?
- What questions are still left unanswered, and how do we go about addressing these?
CHAIR
Liam Mayo
Chief Executive Officer
Comlink
Pat Sparrow
Chief Executive Officer
COTA Australia
Josh McFarlane
Chief Executive Officer
Catholic Healthcare Limited
Julie Maya
Executive General Manager – Fully Managed and Self Managed Divisions
The myHomecare Group
Gwenda Darling
Participant Representative
Morning Tea
Assessment under Support at Home
- Providing a single assessment pathway that adapts to changing participant needs
- Adapting to changing needs, without having to change assessment providers
- Ensuring consistency and flexibility for aged care participants
Thea Connolly
First Assistant Secretary
Home & Residential, Department of Health & Aged Care
Improving care access through the single assessment system
- Delivering the transition to the single assessment system
- What impact does this system have on the quality and timeliness of aged care service provision?
- What are the key challenges that providers will have to overcome in the transition?
Michael Scurrah
General Manager
Aspire4Life
Dr Ricki Smith
Chief Executive Officer
Access Care Network Australia
INTERACTIVE NETWORKING SESSION
An engaging networking session designed for attendees to connect and foster meaningful conversation and idea sharing for the remainder of the summit.
Lunch
Understanding the new regulatory landscape
- Understanding the expectations of industry under the new aged care regulatory model
- The importance of a streamlined program for participant care quality and safety
- Working with industry on compliance for better outcomes
Janet Anderson PSM
Commissioner
Aged Care Quality and Safety Commission
Improving complaints handling & building a culture of open disclosure & improved care
- Effective complaints handling and its role in upholding the principles of fairness and transparency
- Identifying what is required of providers for successful complaints resolution
- How the Commission is working to strengthen complaint handling processes for continuous improvement
Louise Macleod
Aged Care Complaints Commissioner
Aged Care Quality and Safety Commission
Session Reserved for Event Partner
Please contact sponsorship@the-hatchery.co for more information
Afternoon tea
A new approach to end-of-life care: Supporting older people to stay at home longer
- Streamlining the high-priority assessment process to ensure timely access to care
- Strategies to support participants to remain at home during their final months
- Improving the quality of life for clients receiving end-of-life care through the new pathway
Camilla Rowland
Chief Executive Officer
Palliative Care Australia
Maximising independence through restorative care
- Implementing the Restorative Care Pathway to support client recovery
- Delivering targeted allied health services that build strength and capability
- Managing the 12-week program and extensions to maximise client outcomes
Eliza Peka
General Manager, Community Clinical Services
Feros Care
Closing remarks
Networking drinks
Acknowledgement of Country & Opening remarks
Older people’s rights in the new era of Aged Care reform
- Upholding older people’s rights
- Essential features of a care system that must be promoted
- What are the expectations of older people for providers and aged care services under the new reforms?
- How ageism and age discrimination act as a barrier to ageing positively
Robert Fitzgerald AM
Age Discrimination Commissioner
Australian Human Rights Commission
What older Australians want from their home care providers
- What are the key factors you prioritise in home care?
- What makes you stay with a provider?
- What are the common challenges and deal-breakers that influence your decision to leave a provider?
- How can Home and Community Care Providers support older people to age positively?
Morning tea
Navigating funding, fees & charges under Support at Home
- Aligning participant budgets with the new service classifications
- The operational implications of the new quarterly budgeting system, and adjusting financial planning accordingly
- Managing unspent funds under the new carry-over rules, and maximising care while staying within budget limits
Susan Trainor
Assistant Secretary
Funding Operations & Analysis, Department of Health & Aged Care
Business sustainability in the Support at Home era
- How does the shift from 4 to 8 classifications impact resource allocation and financial planning?
- How can we align workforce supply with growing demand, while maintaining service quality and managing costs?
- How will providers ensure a smooth transition for existing clients under the “no worse off” principle?
Helen Kemp
General Manager, Community Health and Care
Benetas
Grant Corderoy
Senior Partner
Stewart Brown
Lynda Chalmers
Chief Executive Officer
Connect Care
Professor Michael Pervan
Chief Executive Officer
The Independent Health and Aged Care Pricing Authority (IHACPA)
Lunch
Leveraging technology to streamline business processes
- Automating client support plans, budget tracking, and service approvals to reduce administrative burden
- Digital tools and platforms to optimise workforce scheduling and resource allocation based on real-time client needs
- Overcoming the challenges of data migration, interoperability, and compliance with government reporting requirements
Brett Reedman
Chief Information Officer
Catholic Healthcare
Dr George Margelis
Independent Chair
Aged Care Industry Information Technology Council
ROUNDTABLE DISCUSSIONS
Participate in an insightful roundtable discussion, where small groups will reflect on learnings so far, share diverse perspectives and collaborate on actionable solutions. Attendees will consider the following question:
- What is your organisation doing to ensure a seamless transition to Support at Home?
Afternoon Tea
Delivering flexible care management
- Effectively managing care budgets while ensuring client wellbeing
- Scaling care management support after significant events, such as hospitalisation
- The key responsibilities of care partners in adapting services to meet changing participant needs
CHSP perspective – Looking ahead to 2027
- How can CHSP providers prepare for the transition to the new program?
- What changes will need to be made to business systems?
- What are the operational considerations to consider to avoid disruption to service delivery?
Sharyn Broer
Chief Executive Officer
Meals on Wheels SA
Bernadette Gotch
Chief Executive Officer
Kincare
Closing remarks & close of Summit
How to redesign your home care model under Support at Home
This full-day workshop will equip Home Care Providers with the tools and insights needed to navigate the upcoming Support at Home reforms and aged care regulatory changes. Participants will explore the key components of the new program, its impact on provider operations, and strategies to optimise resources while maintaining high standards of care. The session will also focus on compliance, aligning services with a client-centred approach, and developing transition strategies to ensure long-term viability and success.
Attend & learn how to:
- Understand the key Support at Home components & regulatory updates in the aged care sector
- Navigate the impacts of SaH on provider workflows & practices
- Prepare for the new accountability frameworks, compliance & reporting changes
- Optimise staff capability & resources while maintaining high-quality care standards
- Implement effective transition strategies for future-proofing services & integrating the funding model into long-term financial planning
Lorraine Poulos
Managing Director
Lorraine Poulos & Associates (LPA)
Understanding human rights and older people – the ABC for Support at Home providers
This workshop will provide an essential opportunity to guide home care providers on upholding the human rights of older people as part of the Aged Care Act 2024. Attendees will explore what is meant by human rights and what this means for how you support and empower older people and their allies. The workshop will also provide access to a range of tools that you can use in your practice and in your organisation to support participants, ensuring providers can meet legislative requirements while also maintaining high-quality care.
Attend & learn how to:
- Understanding the legal frameworks that underpin the delivery of the Support at Home program
- Learn how to support older people and their carers to exercise their rights in their service
- Apply practical tools that can be used in your service to support and embed human rights in all of your work
- Navigate strategies to educate and engage staff in understanding what human rights mean for older people and their carers
Carrie Hayter
Managing Director
Carrie Hayter Consulting
Venue
Pullman Sydney Hyde Park | Gadigal Land
Or online:
Learn from anywhere with our interactive online technology.
Pricing
Early bird savings until 6 December
+GST
Early bird pricing
Save $700
- Book a group and save with our group discounts
- Book a conference ticket & all workshops to save an additional $200
Early bird savings until 24 January
+GST
Early bird pricing
Save $500
- Book a group and save with our group discounts
- Book a conference ticket & all workshops to save an additional $200
Early bird savings until 14 February
+GST
Early bird pricing
Save $300
- Book a group and save with our group discounts
- Book a conference ticket & all workshops to save an additional $200
Early bird savings until 7 March
+GST
Early bird pricing
Save $200
- Book a group and save with our group discounts
- Book a conference ticket & all workshops to save an additional $200
Standard price after early bird
+GST
Early bird savings until 6 December
+GST
Early bird pricing
Save $700
- Book a group and save with our group discounts
Early bird savings until 24 January
+GST
Early bird pricing
Save $500
- Book a group and save with our group discounts
Early bird savings until 14 February
+GST
Early bird pricing
Save $300
- Book a group and save with our group discounts
Early bird savings until 7 March
+GST
Early bird pricing
Save $200
- Book a group and save with our group discounts
Standard price after early bird
+GST
Vendor Pricing
+GST
Bring your colleagues and save with a group discount
Groups of 5-8 save 10%
Groups of 9-11 save 15%
Groups of 12+ save 20%
The Hatchery is dedicated to connecting people with knowledge to inspire change. To do this, we endeavour to make our summits as accessible as possible. The connections, knowledge and experiences as part of this event are instrumental in inspiring the personal and professional development of current and emerging First Nations leaders. The Hatchery is delighted to offer a select number of free passes to Home and Community Care participants who may not otherwise be able to pay to attend.
If you have any questions, please contact impactprogram@the-hatchery.co.
The event was well organised. The content was of relevance to the event topic & title, the speakers were experienced and articulate, and the panel sessions were well delivered and coordinated. Online participation was inclusively managed. Thank you for an informative couple of days.”
Judi Barrett-Lennard
Industry Engagement Officer, North Metropolitan TAFE, March 2024, Preparing for the New Aged Care Act
An informative and innovative experience, with high calibre speakers – united in a common goal to provide great services and support in partnership with older people.”
Angela Littleford
Regional Chief Executive Officer Victoria, Calvary Health Care, April 2023, Home and Community Care
Always great as a public servant to hear directly from aged care providers, aged care participants and aged care sector experts”
Helen Stark
Policy Manager, Independent Health and Aged Care Pricing Authority, July 2024, Governance in Aged Care
The Hatchery and COTA compiled a good selection of speakers, on an important topic, at an opportune time.”
Steve Pretzel
Chief Executive Officer, Technology for Ageing and Disability WA, April 2023, Home and Community Care