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FAQS

FAQS

FAQS

Your confirmation is not required. On arrival please make your way to the registration desk and one of our team members will issue you with a name badge.

Payment or the supply of a purchase order number must be received within 7 days of receipt of the invoice. Full payment must be received prior to the event to ensure admission. To qualify for early bird discounts, your registration must be ‘booked and paid’ by the early bird date specified. Otherwise the next price bracket applies.

Hotel accommodation and travel are not included in the attendee registration fee. Where available, delegates can take advantage of a pre-arranged corporate hotel room rates. Accommodation details can be found on the registrations page of each event brochure.

Event dress code is Business Casual.

The Hatchery provides a number of networking opportunities for all event attendees.

Digital Events
Attendees are encouraged to network and collaborate during break out sessions or via chat forum on the online platform.

Face-to-face Events
Clearly printed name badges are provided to all attendees at registration. Attendees are encouraged to wear these for the entirety of the event to ease networking processes during all session breaks. Attendees are also encouraged to bring plenty of business cards.

Our events are highly interactive, with Q&A sessions throughout. All attendees are encouraged to direct questions to the speaker(s)throughout the event, both in writing via our Q&A technology or via the moderator. The procedure for asking questions will be explained during the event opening remarks.

If you are joining us in person, you’ll also have the opportunity to network, share stories, and learn from your peers.

To unsubscribe from our email database please click the unsubscribe button at the bottom of the email sent to you. Alternatively, please send your request to hello@the-hatchery.co.

A substitute attendee is always welcome at no extra charge, you must notify us in writing at least 48 hours in advance if you wish to send a substitute participant. Please email customercare@the-hatchery.co and quote your invoice number to arrange this. Delegates may not “share” a pass between multiple attendees without prior authorisation.

For cancellations received in writing more than 2 weeks before the event date, a credit voucher will be issued and valid for 12 months from the registration date to use for another The Hatchery event. Cancellations must be made in writing to customercare@the-hatchery.co. The company regrets that no cancellations will be refunded. Course documentation will however be sent to the attendee. For an event cancelled by The Hatchery registration fees are fully refundable.

For digital events, your welcome packs will be emailed to you one week before the event start date. For face-to-face events, welcome packs will be distributed at registration upon arrival at the venue.

Due to privacy laws, The Hatchery are legally unable to distribute copies of the attendee lists and/or contact details. A list of all attendees will be on display throughout the course of the event.

Attendee numbers vary from event to event. For networking purposes, full names of attendees will be displayed during each event. Please speak with The Hatchery representatives during the course of the event for further assistance.