A Senior Executive with more than two decades of leadership experience, Lisa brings deep expertise across finance, risk, corporate governance and customer operations.
She is known for her values-driven approach, strategic thinking, and ability to build trusted relationships across the organisation and with external stakeholders. Passionate about people, purpose and partnerships, Lisa thrives on working collaboratively to drive results that benefit customers, communities and the organisation.
In Lisa’s current role she is responsible for the successful delivery of critical customer service functions.  Leading a group that delivers meter reading, billing management, debt collection, customer care centre operations and commercial and development services, along with long-term planning for these functions to achieve the organisation’s customer service outcomes.
Lisa is also responsible for the development and implementation of support programs for vulnerable customers experiencing financial difficulty including leading a program to ensure customers are safe from our products and services being abused by perpetrators of family violence.