Shannon Harvey is Head of Research & Impact at Relationships Australia NSW, where their team conducts research to improve design and delivery of family and relationship services. Shannon has spent their career as a social researcher in the not-for-profit sector in the UK, USA and Australia, primarily focused on gender-based violence, homelessness, substance use and mental health. They are passionate about participatory research methods and using research to shift power to the people we are designing services for. Shannon is also a PhD student at UNSW Sydney, researching non-binary people’s experiences of family violence services.