How to Engage Lived Experience Ethically & Effectively


Structure is what makes lived experience matter. The language of lived and cultural experience is everywhere in our sector. The infrastructure to support it ethically, effectively, and sustainably is often not.
Survivors and cultural experts are invited onto stages and never told what happened to what they shared. Organisations state they are centring lived and cultural experience, while the people whose expertise they are drawing on have no defined role, no compensation framework, and no way to know whether anything they contributed actually was utilised or made a difference.
This seminar is for leaders and practitioners ready to change that.
Hosted by the Safe & Together Institute – whose own practices form part of the working model – it will give you the frameworks, tools, and language to move your organisation from good intention to genuine structural accountability. You will leave with a clear picture of where you actually stand, and one concrete commitment forward.
Ruth Reymundo Mandel
Chief Business Development Officer & Co-Owner, The Safe & Together Institute
Ruth Reymundo Mandel has been in training and implementation since 1995. She is dedicated to issues surrounding social justice and violence. Drawing on her childhood experiences growing up in an abusive, religious cult and as a survivor, she is a fierce advocate for those who have experienced abuse. She is dedicated to helping survivors and allies understand behavioural coping mechanisms arising out of trauma and mitigating societal and personal judgments surrounding common human responses to violence and harm.
This transformative approach helps those who have experienced violence and their allies better understand how to support, nurture and nourish survivors in a common sense manner and without blame.
Benefits of attending
Experience what extractive practice costs – not just theoretically
Gain a framework for all three levels of lived expert experience / credible expert (LE/CE) engagement
Use the LE Organisational Continuum to locate and name your gaps
Access real operational models from the Safe & Together Institute
Leave with a witnessed commitment to one concrete action
Audience
Senior leaders, service managers, policy advisors, program directors, and decision-makers who are working to shape how their organisations engage lived and cultural experience experts. Content is relevant to the following sectors and services:
- Domestic and family violence
- Government departments and agencies
- Child safety & protection
- Child and family services
- Social care
- Aged care
- Health care
- Addiction, mental health, and community advocacy services
Leave with the Lived Experience Organisational Continuum self-assessment tool
Take-away frameworks and language ready for immediate use
Build new connections and a support network of like-minded peers, forging lasting relationships
Understand what ethical LE/CE compensation and governance looks like
Apply the three-level LE/CE engagement framework in your organisation
Locate your organisation on the Continuum and name priority gaps
Agenda
All times are shown in AEST
Opening remarks & Acknowledgement of Country
The weight of your story
- Experience what it costs when expertise is reduced to pain
- Open honest conversation about power and extraction
- Explore what genuine mutuality in LE/CE engagement requires
Break
The three levels of LE/CE engagement
- Distinguish targeted community input from individual LE/CE expertise
- Identify why conflating these levels is itself a structural failure
- Map what each level genuinely requires from your organisation
The lived experience organisational continuum
- Use a self-assessment tool to locate your organisation honestly
- Identify where you actually are, not where your strategy claims
- Name your most significant gaps
Break
A working model: Safe & Together Institute practices
- Apply story compensation and story removal policy
- Build compensated LE/CE partnerships into live projects
- Embed lived and cultural experience at the design & governance level
One commitment forward
- Name one concrete action you will take
- Have the group witness it – accountability, not summary
Close of Seminar
Support resources
| Full Stop Australia 1800 FULL STOP (1800 385 578). |
Free 24/7 telephone and online counselling. |
| Wirringa Baiya – Aboriginal Women’s Legal Centre Phone: (02) 9569 3847 or 1800 686 587 |
A NSW state-wide community legal centre for Aboriginal and Torres Strait Islander women, children and youth. |
| Women’s Domestic Violence Court Advocacy Service. 1800 WDVCAS Local |
Cover all postcodes in NSW. WDVCAS provides women and their children with information, advocacy and safety planning where appropriate. |
| NSW Domestic Violence Line 1800 656 463 | Telephone counselling, information and referral for women and same sex partners who are experiencing or who have experienced domestic violence. |
| Women’s Legal Services NSW Phone: 1800 801 501 or (02) 8745 6988 | Free confidential legal information, advice and referrals for women in NSW with a focus on family law, domestic violence, sexual assault and discrimination. |
| Immigrant Women’s Speakout Association NSW Phone: (02) 9635 8022 |
For migrant and refugee women who are victims of violence. Counselling and bilingual workers. |
| Mens referral service 1300 766 491 |
Support for men who use violence to change their behaviour |
Pricing
Save up until 17 July
+GST
Early bird pricing
Save $200
Save up until 7 August
+GST
Early bird pricing
Save $100
Standard rate after early bird
+GST
Bring your colleagues and save with a group discount!
Groups of 10+ save 10%
Groups of 20+ save 20%
The event is great for any practitioner who wants to keep their finger on the pulse with The Hatchery. They bring together quality speakers presenting the latest data in the field.”
Lisa Troutman
Family Intervention Worker, Mercy Community, August 2025
This is a must-attend event!”
Leesa Waters
Chief Executive Officer, NAPCAN, August 2025
Attending events like this with The Hatchery reminds us of why we do the work we do and inspires us to be better, to do better.”
Nicole Osborne
Mediator, Family Law and Property, Relationships Australia NSW, August 2025
It was great to be in the room with so many people who are working towards safety for all. The speakers were fantastic and shared amazing expertise and knowledge.”
Nicole Diab
DFV Practice Coach, Uniting, August 2025