Support at Home Summit

Why attend
Shift from implementation to optimisation of the Support at Home program and new care pathways
Navigate the new regulatory landscape to manage third-party risks and ‘front door’ assessment challenges
Secure financial viability and workforce sustainability through innovation, AI and cost-management strategies
Realise the lived reality of participant rights and choice amidst new co-contribution models
Speakers
Your event experience
Gain official insight into the government’s assessment of the first six months and benchmark your operational reality against peers.
Gain clear strategies for managing the new compliance environment, focusing on mitigating third-party risk, and solving critical ‘front door’ assessment challenges.
Access executive strategies for securing financial viability and workforce sustainability, including practical models for cost-management and leveraging AI integration for efficiency.
Hear directly from home care participants on their experiences, what’s working and how the changes are affecting them
Gain the essential insights needed to prepare your organisation for the crucial CHSP transition and understand how new digital models will drive future optimisation.
Engage in targeted networking with C-Suite and Director-level peers and benefit from cross-sector connections from the co-located Residential Aged Care Summit.
Who will attend
Chief Executives, General Managers, Directors, Managers and Senior Leaders from Home & Community Care Providers with roles & responsibilities including:
- Home Care
- CHSP
- Community Care
- Governance
- Operations
- Compliance
- Risk
- Clinical
- Quality
The advisory panel consists of experienced practitioners who are passionate, experienced,
and committed to change, innovation, and evolution in Aged Care,
This team is involved in an ongoing thought-leadership capacity. They also lent their experience
to this event and provided guidance and insight during the development and design process.
The Hatchery would like to thank them for their participation, time, contribution, and insight.
Agenda
All times are shown in AEST
Welcome to Country
Opening remarks

Patricia Sparrow
Chief Executive Officer
COTA Australia
Understanding the new Aged Care landscape
- Exploring the critical intersections of aged care with the housing, homelessness, and acute health sectors
- Countering the “all older people are wealthy” narrative by focusing on intra-generational equity and poverty
- Analysing emerging consumer trends and the expectations of future aged care participants

Jane Barnes
Chief Executive Officer
Wintringham
The lived reality of Support at Home
- Assessing quality and availability of services six months post-implementation
- Identifying gaps between policy intent and vulnerable participant experience
- Improving service coordination for clients with complex needs and post-assessment

Patricia Sparrow
Chief Executive Officer
COTA Australia

Gwenda Darling
Participant Representative

Dr John Davis
Home Care Participant

Val Fell OAM
Home Care Participant
Morning tea
Support at Home: The first six months
- An early signs review of what is (and isn’t) working since the program’s implementation
- Moving the focus from the theory of implementation to the practice of optimisation
- Identifying emerging trends, provider challenges, and early successes

Greg Pugh
First Assistant Secretary - Access & Home Support
Department of Health, Disability and Ageing
The 2027 countdown – Preparing for the CHSP transition
- A deep dive into the 14-month countdown for the full CHSP transition
- Exploring the future role of CHSP providers in the ‘multiple provider’ ecosystem
- What does the ‘associate provider’ model mean for CHSP and consumer choice?

Sharyn Broer
Chief Executive Officer
Meals on Wheels SA
Lunch
Navigating the new compliance landscape
- Insights from the ACQSC on new compliance obligations under Support at Home
- Examining common non-compliance trends and performance data from the first six months
- Understanding the new regulatory focus on quality, safety, and provider assurance

Liz Hefren-Webb
Commissioner
Aged Care Quality & Safety Commission
The money talk: Pricing, hardship, & sustainability
- Implementing strategies for cost-management, revenue optimisation and internal efficiencies
- Analysis of price movements and risks associated with price caps
- Managing financial risks related to participants experiencing hardship and other effects of co-contributions

David Sinclair
Senior Partner
StewartBrown
Live poll – Your top 3 challenges
- A 20-minute interactive poll to gather real-time data from the audience
- Identifying and discussing the biggest pain points in Support at Home implementation

Patricia Sparrow
Chief Executive Officer
COTA Australia
Afternoon tea
A crisis at the front door?
- Discussing bottlenecks created by the new assessment and intake process
- Finding solutions to streamline participant journeys and reduce waiting times
- Mitigating operational risk from uncertain referral volumes and coordination gaps

Dr Ricki Smith
Chief Executive Officer
Access Care Network Australia

Danielle Ballantine
Chief Executive Officer
Your Side
Implementing the three new pathways
- A practical look at the progress of the new AT-HM, Restorative, and End-of-Life pathways
- Case studies of successful integration and implementation
- Identifying the barriers and opportunities within these specialised streams

Lorraine Poulos
Managing Director
Lorraine Poulos & Associates (LPA)
Closing remarks & networking drinks
Acknowledgement of Country
Opening remarks
CHAIR
Corey Irlam
Deputy CEO
COTA Australia
Policy, accountability, & the road ahead
- How Support at Home fits within the Aged Care Act’s rights‑based framework and where implementation risks falling short of legislative intent
- Lessons on why early, entry‑level supports are foundational to independence, equity and long‑term sustainability
- Why getting care in the community and at home right is both a rights imperative and a fiscally responsible strategy – and the oversight priorities needed to ensure reform delivers on both

Natalie Siegel-Brown
Inspector-General for Aged Care
Office of the Inspector-General for Aged Care
Provider sustainability – Models, managers & third parties
- Detailing structural changes needed for long-term financial viability
- Mastering the economics of new operating models & networks
- Mitigating compliance & financial risks with third-party providers

Deidre McGill
Chief Operating Officer, Home & Community Support
Bolton Clarke

Michelle Cuttler
General Manager, Service Delivery
Home Caring

Amanda Hawton
Director of Reform - Support at Home
Australian Unity
Morning tea
The rise of AI? Technology, automation, & the future of care
- Exploring provider readiness for AI and its potential impact on service delivery
- Debating ‘staff-augmented AI’ (supporting staff) vs. ‘human-replacement AI’ (replacing tasks)
- What does the future of AI and digitisation mean for the consumer?

Nathan Betteridge
Co-Founder and Chief Financial Officer
Five Good Friends
AI in Home Care – Clinical accuracy, workforce efficiency, & proactive safety
- Customising a Large Language Model (LLM) to analyse thousands of daily support worker notes for real-time clinical oversight
- How technology drives workforce efficiency by reclaiming hours of clinical time per week
- A proven ROI that has helped achieve accuracy in urgent triage and enabled a higher volume in scalability

Laura Westhorpe
Chief Executive Officer
HomeMade
Lunch
Rights in reality – Has the needle moved?
- Has the new focus on rights implementation made a tangible difference for participants?
- How are providers embedding a rights-based approach into everyday service delivery?
- Linking clinical governance to ethical outcomes and genuine empowerment

Robert Fitzgerald AM
Age Discrimination Commissioner
Australian Human Rights Commission

Sharon Blackburn CBE
Executive Director
Ballycara

Craig Gear OAM
Chief Executive Officer
Older Persons Advocacy Network (OPAN)
Solving the unsolvable? New approaches to the workforce
- Strategies for attracting, training, and retaining a skilled and valued workforce
- The role of technology in alleviating workforce pressures and administrative burdens
- Exploring new models of care, career pathways, and staff augmentation

João Serra e Moura
Head of Home Care and Transformation
Uniting (NSW.ACT)
Afternoon tea
Ideas exchange – One solution for the future
- A 20-minute facilitated session for attendees to share one practical solution
- Focusing on optimising the Support at Home program for the next 12 months

Corey Irlam
Deputy CEO
COTA Australia
The road ahead – Policy, priorities, & predictions
- Forecasting the next phase of sector reform & systemic priorities
- Discussing policy required to support sustainable operating models
- Predicting technology, workforce & system evolution over 12–24 months
CHAIR
Claerwen Little
Independent Advisor

Kevin Mercer
Chief Executive Officer
Ozcare

Christina Harlamb
Chief Executive Officer
Focus Care

Anne Burgess AM
Chair
Aged Care Council of Elders
Closing remarks & close of Summit
Venue
Mercure Sydney | Gadigal Land
Or online:
Learn from anywhere with our interactive online technology.
Pricing
Save up until 27 February
+GST
Early bird pricing
Save $700
Save up until 20 March
+GST
Early bird pricing
Save $400
Save up until 10 April
+GST
Early bird pricing
Save $200
Standard price after early bird
+GST
Early bird pricing
Save up until 27 February
+GST
Early bird pricing
Save $700
Save up until 20 March
+GST
Early bird pricing
Save $400
Save up until 10 April
+GST
Early bird pricing
Save $200
Standard price after early bird
+GST
Standard pricing
Bring your colleagues and save with a group discount
Groups of 3-4 save 10%
Groups of 5-6 save 15%
Groups of 7-9 save 20%
Groups of 10+ save 25%
As always a very well organised event by COTA and Hatchery and always inclusive of consumers!”
Lorraine Poulos
Managing Director, Lorraine Poulos and Associates
These focused sector events are critical to share knowledge from leaders and hold discussions with peers. Anyone involved in the sector should consider these events as a key part of their personal opportunity to gain information about where this sector is and where it’s going”
David Winters
Director, Suncare Community Services Ltd
The Hatchery run programmes are always full of very informative and valuable information from knowledgeable presenters and this one was no different if not better. Five stars.”
Elaine Todd
Council on the Ageing NSW (COTA)
The broad spectrum of topics and the presence of topic matter experts contributed to making this conference an enriching experience. I particularly appreciated the interactive format and the valuable opportunity to engage in meaningful discussions with both interstate and local experts in aged care.”
Marina Antonas
Inner West Sydney SSDO, Ethnic Communities Council of NSW
The Hatchery produce high quality, well organised conference events. The quality of speakers is best in industry, and events appeal to all levels of management. Thank you for a well run event (again)!”
Nikki Gilbertson
General Manager Client Services, Dementia Australia
Thanks for a very informative event, that maintained a sense of positivity, in spite of the challenges the sector will encounter over the next few months.”
Nicole Donohoo
Head of Allied Health and Development - Home Care, Baptistcare NSW & ACT
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